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afidel's avatar
afidel
Explorer II
Jun 26, 2019

Suburban water heater won't get hot

Solved this one myself but figure I'd post here in case anyone else has a similar problem. If your Suburban water heater will light, stay fired, but won't get the water hot it's the thermostat. If running on propane check for +12-14V on the input of both the thermostat and the over temp relief switch, if they're both present but there's no voltage on the output side of the thermostat then it's dead. The thermostat is behind the reset panel and looks like this:


Check for voltage on the side with the spade connectors referenced to the case and then opposite that on connectors connected to the commoning rod. Btw there's a part of the startup sequence where there's no voltage on the input side so if you don't get a reading wait 15-30 seconds and try again.
  • Not exactly......
    You see if no DC voltage thru the set of t-stats...no DC to circuit board
    No DC to circuit board....No DC to gas valve/spark electrode...no lighting of flame/no heating of water

    With switch ON.DC goes from switch to High temp t-stat then thru connecting wire to normal temp t-stat.
    If Normal temp t-stat opens (130*F) then DC will not go to circuit board and heating cycle shuts down...but you will still have DC up to normal temp t-stat (constant)

    If normal temp t-stat FAILS...then water overheats and High temp t-stat opens (170*F) shutting down DC to normal t-stat/circuit board.
    High temp t-stat has to be manually reset....but you will still have DC to High temp t-stat (constant)




    Flame ON..water not hot??
    Either water heater is bypassed or empty
  • Um, I was following the guide from the manufacturer. Part came in today, now have 13V on the right side of both switches and the water heater is working correctly.