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So, I was quite happy to see they make independently adjustable feet for these things called Landing Gear. Like all Torklift products, you also need to be independently wealthy to buy 'em too! Ha!
After a year, though, the rubber pads on the feet have cracked and split. They no longer stay on and I've lost one. Here's a photo;
So, I sent Torklift an e-mail with this photo attached. Within a couple hours, I got an e-mail reply asking me to call them and they would get this taken care of. So, this morning I called and spoke to Jordan. He said they were aware of the problem and had upgraded their Landing Gear design. He then said they would send me a complete new set of landing gear without any further charge! Well, I figured they'd send me more rubber feet, but not a complete new set-up. As I pointed out, they ain't cheap!","kudosSumWeight":0,"postTime":"2016-09-29T09:56:08.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Truck Campers","text":"Truck Campers","time":"2004-07-23T08:16:35.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:2345547_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":978},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"My wife's balance isn't what it used to be, so last year I upgraded my steps to Glow Steps from Torklift. They work great, but, unless you are on level ground, they don't adjust for squat, leaving the steps wobbly or too long/short depending on any slopes.
So, I was quite happy to see they make independently adjustable feet for these things called Landing Gear. Like all Torklift products, you also need to be independently wealthy to buy 'em too! Ha!
After a year, though, the rubber pads on the feet have cracked and split. They no longer stay on and I've lost one. Here's a photo;
So, I sent Torklift an e-mail with this photo attached. Within a couple hours, I got an e-mail reply asking me to call them and they would get this taken care of. So, this morning I called and spoke to Jordan. He said they were aware of the problem and had upgraded their Landing Gear design. He then said they would send me a complete new set of landing gear without any further charge! Well, I figured they'd send me more rubber feet, but not a complete new set-up. As I pointed out, they ain't cheap!"},"Conversation:conversation:2345547":{"__typename":"Conversation","id":"conversation:2345547","solved":false,"topic":{"__ref":"ForumTopicMessage:message:2345547"},"lastPostingActivityTime":"2016-09-29T11:14:18.000-07:00","lastPostTime":"2016-09-29T11:14:18.000-07:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:2345547":{"__typename":"ModerationData","id":"moderation_data:2345547","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:2345547_1":{"__typename":"Revision","id":"revision:2345547_1","lastEditTime":"2016-09-29T09:56:08.000-07:00"},"ForumReplyMessage:message:2345550":{"__typename":"ForumReplyMessage","id":"message:2345550","conversation":{"__ref":"Conversation:conversation:2345547"},"author":{"__ref":"User:user:295181"},"revisionNum":1,"uid":2345550,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TravelTrailerforum-board"},"subject":"Re: Torklift landing gear","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:2345550"},"parent":{"__ref":"ForumTopicMessage:message:2345547"},"body":"My steps are always attached to the camper and always stored outdoors. One of the main reasons I was willing to spend what Torklift wants for it's products is because I expect to not have to baby 'em. That they are built to be used in the outdoors and will be expected to endure exposed to the outdoors.
If Torklift had only sent me new foot pads, I probably would remove those and only slip them on when using the camper.
I wonder what the design change now is?","body@stringLength":"490","rawBody":"My steps are always attached to the camper and always stored outdoors. One of the main reasons I was willing to spend what Torklift wants for it's products is because I expect to not have to baby 'em. That they are built to be used in the outdoors and will be expected to endure exposed to the outdoors.
If Torklift had only sent me new foot pads, I probably would remove those and only slip them on when using the camper.