Warranty Work at Dealer
This post isn't meant to bash any brands or dealers. Just wondering if others have experienced substandard service at their dealers. Been RVing for abour 20 year and owned several trailers, both 5th W...
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linnemj wrote:
We also had bad experience with dealer warranty work. Short story is they had the trailer for 11 weeks (during the slow season). One warranty item was to replace the tub since it has a crack. Forest River sent the part at no charge and authorized 2 hours labor. When I went to pick up the trailer, they charged us an additional 8 hours labor. The dealer claimed that since my wife put a thin link of caulk along the top of the tub surround, it took additional time to remove. Of course no call to let us know! We got the charges somewhat reduced. In addition they charged a $125 diagonstic fee and 10% of the total for "shop supplies". Total rip-off.
We learned our lesson! We now use a local independant RV tech is there is service I cannot do. Reasonable, professional, and on-time work.
This is absurd, was this from the dealership you bought it from? I would of stormed into the GMs office and let him hear it.
