Ford's answers to the NHTSA 6.7 Investigation

ricatic wrote:

FishOnOne wrote:
Ford Doctor is a Ford diesel tech on TDS and feel he's calling a spade a spade. His experience like other Ford diesel techs have seen very few failures and yes some have been covererd by warranty when there is no evidence of contaminated diesel.

Gloom and Doom for the 6.7... I think not!

Hi Troy

Keep in mind there is not too much of that KoolAid at this site.

I read Ford Doctors post.In my post that followed, I agreed with him that the vandalized Ford 6.7 was not a warranty claim. No one would think that it would be. He never said whether there was any discussion with the owner of that truck about the non-warranty status.

The gloom and doom you speak of is not as much related to the failures of the HPFP but the failure of Ford Motor Company to adjudicate each case on it's own merits. The dealership can not just fix a failed HPFP under warranty. All HPFP failures that make it past the tech must be looked at by a Ford FSE. The few Ford HPFP's that were replaced under warranty were all done prior to the September edict from Ford... An edict that was issued after I started the discussion here and at other sites.

Ford has a policy of no warranty for HPFP failures. It is up to the owner to prove the HPFP repair should be warrantied. The dealerships are so afraid of a warranty kickback from Ford that they are not eager to help the customer. This policy position was told to me by a highly respected Ford tech that you and I both know personally. It is also what Shepherd's, the second dealer that actually fixed my truck told me. Their service manager had a discussion with the regional marketing manager regarding my truck. This guy told him to fix my truck under warranty. We discussed this possibility. The service manager told me he was scared to do the repair for fear of warranty kickback.

GM has a policy that puts the customer first. There have been zero reports of GM failing to warranty any failed CP4 HPFP. This despite the fact that there failure rate on the pump is statistically the same as Ford's. Maybe they actually understand the lubricity issue:E:E:E

If Bosch is warranting the GM pumps...why would they not do the same for Ford. The answer is simple...they would. The problem is Ford is scared stiff of yet another diesel black eye like the last two Navistar engines. Blaming owners for HPFP failures may be keeping Ford's warranty numbers down but it is causing a growing public relations nightmare.

Now that the NHTSA answers are out there, the truth is surfacing. The Bosch CP4 series pumps have shown their preference for the exact quality fuel that Bosch demands for them. The 460 scar fuel in Canada has produced a significantly lower failure rate than the poor 520 scar fuel that is available in the US. This is irrefutable...unless both GM and Ford lied in their answers to the NHTSA...or someone drank too much KoolAid...

Regards

Hello Rick,
I don't own any of that special KoolAid you speak of unless you consider facts based on data (including our techs), documentation of a reputable source, and ones experience a source of KoolAid drinking then I'm your huckaberry.

I'm surprised that the DLC coating hasn't been brought up as another problem, but maybe that discussion should fall into the KoolAid drinking catagory. :)

BTW can you supply the policy/procedure that GM inspects the fuel system for determining if they cover a HPFP repair under warrenty? We seen Fords' and it appears to be a basic commen sense procedure but what about GM's that you rave about!