Ford's answers to the NHTSA 6.7 Investigation

ricatic wrote:


Huntindog

Thanks for taking care of my light work. Troy must be the FTE fan boy's new KoolAid mixer.

His standard line over there has been demanding information that has already been produced or does not exist in the form he approves. The diagnosis document from Ford was issued after my debacle with what one might call interesting timing.

I do not see the relevance of his demand for producing a similar document from GM or Dodge. The complete lack of any discussion regarding either GM or Dodge HPF system problems tells the story quite nicely.Dodge uses the well proven and reliable CP3 HPFP. GM used this pump until 2011. Bet they wish they had stayed with it.GM is now using the same marginally capable CP4.2 as Ford with very similar failure issues. GM fixes their CP4 HPFP failures under warranty. It is called Customer Service. This is beyond dispute but garners no respect from the Blue KoolAid drinkers. They prefer to drag out nonsense like the "Government owns GM so it is not GM's money" to shore up their lack of an argument.Dodge uses a diffeent pump with great reliability so their inclusion in the discussion is not germane.

The Blue KoolAid bunch ask for all kinds of irrelevant information to hide the basic facts of the situation. The fact is that the Bosch CP4 Series pump requires 460 Scar diesel fuel. Bosch has been publishing this specification for several years. They also participated in an announcement in September of 2009 with Siemens, Stanadyne and others that clearly outlines the longevity issues with HPFP's operated on diesel fuel with a higher scar rating than 460. They have published documentation that shows HPFP pump life to shrink to 1000 hours using fuel rated at 500 scar. They ignore the fact that US diesel fuel is standardized at 520 scar, well outside the published specifications from Bosch. KoolAid drinkers minimize Ford's decision to use the CP4.2series HPFP despite the fact that Ford violated a cardinal rule in design by forcing the use of a product that is at best operating in the sacred ground of "engineering margin".

All of the above comments are now well grounded in fact. Ford's answers to the NHTSA investigation prove the points. There is a significantly lower percentage of failures of Canadian Ford CP4 HPFP than their US brothers. It is not insignificant that the Canadian trucks are operated on the Canadian mandated 460 Scar fuel. It is not coincidence that the Canadian fuel matches Bosch's published fuel specification requirements.

Owners should not be required to provide the necessary additves to the fuel to raise the lubricity standards to the pump manufacturers specifications for long term HPFP success. Ford does not tell you when you buy the truck that it has a HPFP that does not meet US standards for fuel. They do not tell you that you need to run additive in the hope that it will protect the delicate HPFP. They will sell you a Ford additive, for additional cost to the owner and profits to Ford, that may raise the fuel specifications to Bosch's standards.

GM has taken the high road to customer satisfaction. With the known deficiency of the fuel standards and the growing number of failures, GM has stood tall behind it's product. They have repaired all of the Failed HPFP's under warranty. They will work out their problem with Bosch without asking the customer to pay the bill.

Ford has taken to the gutter in their trip to customer service. Their treatment of loyal customers is deplorable. After their last two diesel endeavors, they should know better.

Shame on Ford

Regards

Just for the record here no one has ever denied that Rick drew the short straw for his warrenty denial and alot of folks myself included were very disapointed about his treatment. There's no question Rick's treatment was unacceptable.

But the fact that Rick has began a crusade to cast as much negative publicity at every potential opportunity and when I would ask for specific documents/specifications/data from Rick he unfortunetly couldn't back them up and as a result he started to loose credibility with some folks since they wanted to see real data as well. Having said that Rick could be spot on with his position and his crusade, but I've yet to see any credible data.

Now Rick can tought about the KoolAid all he want's, but I will continue to make informed decisions based on real data and facts and I will attempt to make a well informed decision on my next truck purchased based on these facts. No Ford drum here!

I think Rick's crusade to apply scare tactics to the good folks who has taken their hard earned $$$ and purchased a new truck is unnacceptable and disapointing to say the least. This is Ricks contribution and no one buying the Koolaid he want's to serve!