Ford's answers to the NHTSA 6.7 Investigation

FishOnOne wrote:

ricatic wrote:

fishonone wrote:

I would be very surprised if GM's policy when reviewing a HPFP failure under warrenty is simply put the blind fold on and replace the HPFP and tell the customer sorry for the inconvience.

Just so you know we have 2 Chevrolet DMAX's in my family so I know how some of the issues were handled or not handled quite like you explain in your post above.

Troy

Good KoolAid...but you never answer the simple questions...ones that actually have the proof clearly defined.

In this instance you want a document that likely does not exist. You fail to understand why. The facts speak for themselves. GM is seeing Bosch CP4 failure in equal percentages to Ford. There is no discussion anywhere that indicates anything but GM's warranting of these repairs. Gm has not bothered to harass their customers with an inquisition, backed with a "look at this" document, when their HPFP fails...they just fix the truck.

Is that too difficult to understand?

Regards

I simply asked for the document (like the one the Ford techs use)the GM techs use to determine if a warrenty repair is covered or not based on your assumptions and you again cannot provide.

Taking the position that this document likely does not exist is pure speculation. But then again I'm not surprised of your response.

Anybody tell you that you would be a terrible lawyer.

Here we have all did our research and homework finding the documents to prove you wrong. Now you want us to find the documents to prove our case wrong?

Newsflash, doesn't work that way. We have looked and provided GM's policy towards modified trucks which is what is known to cause warranty denial. They do not get pissy about bad fuel. If there is such a document out there, then go find it. None of us have. If you want to prove everybody wrong do your own homework and find the info you want. Rick is a Ford owner. Why would he have any "connections" with anyone in GM to find any of these documents.

The Ford stuff has been posted and raved about time and time again. Are there two sides to the story? yes. However the fact remains that Ford is not playing nice about the issue whereas GM is. You find people complaining about Ford everywhere, not GM. Ford scrambled to come up with a policy later on that gave them a grey enough area to deny the claims. GM hasn't to anyones knowledge done so. If they did I am sure we would be hearing plenty of complaints.

Is there some Kool-Aid/Bandwagon stuff going on here? Definatley, there always will be people who just like to bash anything. Everybody across the US thinks the state of wisconsin hates scott walker. Not true, we love him, the city of madison hates him, just so happens to be the most liberal town around, and his office is in the middle of it, so naturally it gets all of the press. The folks from outside madison and up north dont get the publicity. The Recall was a big deal, big press about it. Obviously the people against the recall are pretty boring to do a news story on because we arent doing anything new or crazy.

There just hasn't been many complaints of GMs customer service on the HPFP issues.

Heck GM is still replacing injectors on trucks that are way out of the special service policy "in good faith" for prices reduced 50-90%. Is Ford replacing Turbos, EGR coolers and headgaskets on the 6.oh no in good faith? Heck they won't even fix the new trucks why would they be doing "in good faith" repairs. Oh but all of GM's money is the tax payers money, blah, so go buy one then and stop complaining, at least you own something you payed for. I'm fine with my taxes going to help a company that treats customers well, not the other way around though. Do I think GM is the almighty, hell no I think they are retarded enough days. They have a damn good powertrain program, but their advertisements are lame. Seriously "Dave drove a Ford". Wow whats next two guys with their trucks yelling "my dad can beat up your dad". Although I will say Fords bed bolt commercials have to be the lamest.