Ford's answers to the NHTSA 6.7 Investigation
There was a request for a link to Ford's answer's to the NHTSA investigation posted on a previous thread, since closed. Here is the link: Ford's NHTSA Answers to the 6.7 investigation This PDF i...
Forum Discussion
ricatic wrote:
We were at the Detroit Auto Show today...Deb and I wandered into the Ford display...We stopped to look at the new Dark Brown Platinum CC 6.7 that was on display. A staff person, provided by the UAW/Ford cooperative team, started a conversation with me. She found my story quite interesting...She took my contact info and promised that someone at Ford would be in touch... IF I am holding my breath...will I get as blue as the Ford KoolAid????
Spent a bunch of time looking over the 2013 Ram 3500 HD Dually Longhorn Edition...what a spectacular truck...
Regards
I hate to wear the skeptic's hat but I doubt you'll hear from anyone; "I'm going to have someone contact you" is something that customer service rep types mumble in their sleep. Often, sadly, that call mysteriously never comes or if it does, it's the standard "we understand your concerns and will look into the matter further" and there you are, awaiting another call that may or may not come.
I spent a lot of my 20's in customer service positions and I can tell you, from experience, that when companies say it's about service, what they mean is it's about profit margin, period, end of story.
Your situation is stark proof; Ford valued $10,000 more than they valued retaining a life-long customer.
A wise man once said:
Shame on Ford.
