Forum Discussion

ChooChooMan74's avatar
Jun 03, 2013

Check your EZ pass statements!

It all started with my bank changing names and issuing a new card. I went to o change the information in my account. That is when I noticed a $20 charge for the Delaware Memorial Bridge. I went on their site to verify, and it had a notice for people with trailers to pay at a booth because their system may think that you're a truck. I should have been charged $8. There goes email #1.

I decided to investigate further. When I picked up the trailer in NY, it cost me $1.60 Jeep only and $10.75 to return with the trailer on the Masspike. Little steep? Checked the website, and found out that I was charged for a class 7 truck and not a class 2 single wheel vehicle towing a trailer. Cost should have been $4.35.

I thought this was supposed to make travel EZer.
  • the computers for the Delaware River Joint Toll Commission are unable to properly identify an RV set-up and automatically charge the rate of a tractor trailer. After many, many, phone calls hubby made to EZ pass and DRJTC the Toll Commission finally admitted this information to him. We now put the EZ pass in the protective bag whenever we cross the Delaware river. We pay cash AND request a receipt so if they charge the EZ pass we can prove that we paid the toll. annoying, but less annoying the constantly having to have the EZ pass bill adjusted.
  • I towed my TT over the Rt 78 bridge from NJ to PA using the "high speed" EZ-Pass lanes and was charged $12 instead of $2. I went to the Delaware River Toll Bridge web site, and they recommend, believe it or not, removing your transponder from the windshield, putting it in the bag, paying cash and getting a receipt to avoid being overcharged. EZ, huh? It took me four months to get the overage taken care of.
  • I had a similar problem on the Throgs Neck Bridge in NY. I was pulling my TT with my Ram 1500 and was charged a commercial rate of $27 one-way. I called and wrote Ez-Pass over and over again for more than a year. I got absolutely no where dealing with Ez-Pass. Once you get billed that's it. If I had more time on my hands I'd take Ez-Pass to Small Claims Court