San Francisco RV Resort....Well Not Really
San Francisco RV Resort....Well Not Really
I usually wait until I have left a place before I write a review of the Park or whatever it is. I think too many reviews are done in a moment of anger or frustration or high emotion. The time and distance lends a perspective and allows me to consider the experience from all sides.
However in this case I am waiting a mere 24+ hours from check-in to writing.
This park in Pacifica CA close to San Francisco bills itself as a “Resort” which it clearly isnt. Of course it's not the first or last business to over-sell itself on the Web. But in this case the comparison is almost laughable.
What this park IS, is a parking lot with hookups for your RV while you visit San Francisco. And at that it does fairly well. Oh the showers are clean and work well, the water is hot and that's not to be sneezed at. It is pretty convenient to Downtown SF.
But the comic/tragic part of this park is it's desk staff, at least those on duty when I checked in and of course their insistence on acting like you are checking into the Peninsula Hotel in Hong Kong instead of a dated RV parking lot in a California suburb.
Actually that's not a good analogy, I have been treated extremely well at the Peninsula and got my room right away as I walked in the door. ( the key was handed to me and I was escorted to my room) They even picked me up at the airport in a classic Rolls Royce. (I am not expecting that level of service here..of course)
But what I am alluding to here is that kind of attitude from the desk staff that is: We are going to make you wait a half hour or more...needlessly...even though we can look out our office window and see your site is empty. Yes my site was in direct view of the office not 50 feet away.
I asked: “is my site empty?” “Is there some reason you cant check me in and let me get on with setting up?”
“I am sorry” the officious desk clerk said “ you will just have to wait”
I was the ONLY customer checking in. No one else was in line inside or out. There were NO vehicles coming of going.??? But there were two very “busy” people manning the desk tapping at their computers.
I owned a hotel for quite a few years, a very nice Boutique hotel. And we would have NEVER kept a guest waiting if their room was clean and ready. As my site clearly was. I should have been checked in right then and there and made to feel welcome.
Sam Walton in his Biography was quoted as saying: “Never let the PROCESS interfere with serving the customer” In this park what passes for customer service (or the sheer lack of any conception of it) is precisely the opposite of what Mr. Walton was talking about. This park allows the process to dictate the treatment of the customer. Totally upside down and backwards.
This park is what it is...a parking lot...on the ocean...all their non-hookup ocean side sites have been washed away by erosion, It is definitely not a resort and I found it not at all friendly, helpful or welcoming at check in.
I usually wait until I have left a place before I write a review of the Park or whatever it is. I think too many reviews are done in a moment of anger or frustration or high emotion. The time and distance lends a perspective and allows me to consider the experience from all sides.
However in this case I am waiting a mere 24+ hours from check-in to writing.
This park in Pacifica CA close to San Francisco bills itself as a “Resort” which it clearly isnt. Of course it's not the first or last business to over-sell itself on the Web. But in this case the comparison is almost laughable.
What this park IS, is a parking lot with hookups for your RV while you visit San Francisco. And at that it does fairly well. Oh the showers are clean and work well, the water is hot and that's not to be sneezed at. It is pretty convenient to Downtown SF.
But the comic/tragic part of this park is it's desk staff, at least those on duty when I checked in and of course their insistence on acting like you are checking into the Peninsula Hotel in Hong Kong instead of a dated RV parking lot in a California suburb.
Actually that's not a good analogy, I have been treated extremely well at the Peninsula and got my room right away as I walked in the door. ( the key was handed to me and I was escorted to my room) They even picked me up at the airport in a classic Rolls Royce. (I am not expecting that level of service here..of course)
But what I am alluding to here is that kind of attitude from the desk staff that is: We are going to make you wait a half hour or more...needlessly...even though we can look out our office window and see your site is empty. Yes my site was in direct view of the office not 50 feet away.
I asked: “is my site empty?” “Is there some reason you cant check me in and let me get on with setting up?”
“I am sorry” the officious desk clerk said “ you will just have to wait”
I was the ONLY customer checking in. No one else was in line inside or out. There were NO vehicles coming of going.??? But there were two very “busy” people manning the desk tapping at their computers.
I owned a hotel for quite a few years, a very nice Boutique hotel. And we would have NEVER kept a guest waiting if their room was clean and ready. As my site clearly was. I should have been checked in right then and there and made to feel welcome.
Sam Walton in his Biography was quoted as saying: “Never let the PROCESS interfere with serving the customer” In this park what passes for customer service (or the sheer lack of any conception of it) is precisely the opposite of what Mr. Walton was talking about. This park allows the process to dictate the treatment of the customer. Totally upside down and backwards.
This park is what it is...a parking lot...on the ocean...all their non-hookup ocean side sites have been washed away by erosion, It is definitely not a resort and I found it not at all friendly, helpful or welcoming at check in.
