2015 Bay Hill 295RL Problems

[rvoorhis]

Would be interested in hearing from other Bay Hill owners; we just purchased a new 295RL and have several problems. Front LED docking lights don't work, bedroom reading lights did work but no longer do, auto level doesn't work properly on any surface, second gray water valve we were never told about is frozen solid can't pull it out, closet door latch magnets all fell off, easy fix but annoying when you pay big bucks for a coach.

Bought in Vermont at Pete's RV Center, no out of state RV dealers will touch my warranty work and I live 300 miles from Pete's. Working on trying to reverse this deal with Pete's as we speak, if all goes well I shall remain silent if not I will be sure to share my entire experience regarding this purchase.

I would really like to hear from other Bay Hill owners and how they have dealt with any issues. Thanks in advance.

[gmcsmoke]

laknox wrote:

bad99ram wrote:
So you bought your unit 300 miles away, don't want to pull it back to the selling dealership to get the work done and expect them to reverse the deal and take it back. Really!!! You can't be serious

So, you'd be OK with taking your Ram to a dealer 300 miles away because the Dodge dealer 5 miles from you refused to work on it?

Lyle

rv and car warranty work are totally different animals

[bad99ram]

I wouldn't expect the selling dealership to reverse the deal. Perhaps in the world you live in that happens.

[laknox]

bad99ram wrote:
So you bought your unit 300 miles away, don't want to pull it back to the selling dealership to get the work done and expect them to reverse the deal and take it back. Really!!! You can't be serious

So, you'd be OK with taking your Ram to a dealer 300 miles away because the Dodge dealer 5 miles from you refused to work on it?

Lyle

[bad99ram]

So you bought your unit 300 miles away, don't want to pull it back to the selling dealership to get the work done and expect them to reverse the deal and take it back. Really!!! You can't be serious

[Dave_H_M]

the reading lights in the bedroom may just need bulbs.

I had some new ones that lasted a shade over a nanosecond.

[txbassmn]

I have a 2014 295RL and had a problem with the front ac. Called the dealer and they replaced it no problem. Only thing is I don't live but about 50 miles from the dealer I bought my from. Have not had any of the other problems you have talked about.

[B_O__Plenty]

jsr21 wrote:
"Working on trying to reverse this deal with Pete's as we speak, if all goes well I shall remain silent if not I will be sure to share my entire experience regarding this purchase."


You're joking right?

Don't get your hopes up...Gay-ron-tee they won't be taking it back. It just doesn't work that way. Doesn't sound like you have have any huge issues. Every trailer needs a little adjusting when you get it. If you don't want to bring it back to the dealer, check with the manufacturer and see if there is a dealer in your area that will look at it or is there an independent repair shop they will authorize to do the work. This is not uncommon.

B.O.

[laknox]

IMO, this is the #1 thing that an RV company could to that would kill the competition. Force their selling dealers to (competent) work on =any= rig of their brand and do so in the order that they come into the service department...just as auto dealers do. THEN they'd have to back it up with quick approvals and payments to the dealer.

Lyle

[jrs1871]

While we don't have the same brand that you do, we don't have any dealers within 300 miles of us that carry our brand. When we were at the factory last summer, which was planned in conjunction with a trip in that area, we asked for and received permission for our local independent RV repair place to perform any other warranty work that we might need. The factory only specified that any warranty issues have to be discussed with them prior to having the work completed. So you might get in touch with the factory, explain your situation and see if they will authorize a local shop to perform the needed repairs.

[Allworth]

Notify the manufacturer IN WRITING. Ask what you should do next.

Send a copy to your State Consumer Protection Unit. (Won't hurt anything.)

[gmcsmoke]

should have thought about all this prior to the purchase. How many "local dealer won't work on it" threads are there?

[jsr21]

"Working on trying to reverse this deal with Pete's as we speak, if all goes well I shall remain silent if not I will be sure to share my entire experience regarding this purchase."


You're joking right?

[Luke_Porter]

You might as well start your smear campaign as they aren't taking the thing back.

When you bought it---where did you think you would get it worked on?

[Jim-Linda]

kennethwooster wrote:
Sounds like dealer didn't do a good job of pre delivery. Pulling for 300 miles is expensive. I know you would not want to do this but you would probably be better off paying for repairs and going on. I bought a Cameo in 2011in Colorado where we spend the summer. Found a problem on the way home and dealer in Amarillo would not fix it. Took to an independent service guy and he fixed it quickly for very little money. You can call Evergreen and discuss with them.

Why not call the factory and get a repair place near you? It is not a requirement that the selling dealer is the only one can can do warranty repairs. What if you were on a trip and 2000 miles away?

Jim