B&W Customer Service

jerem0621 wrote:

James57 wrote:
I bought a B&W Companion hitch on Craigslist had it two years
when the draw down bolt striped called them to buy new one
them sent it to me free of charge.

Reese did that for me with Dual Cam sway control. I picked up a set of used Gen 1 dual cam arms and they came with the U bolts for a 4 inch frame and I needed 6 inch...called Reese and they sent me the 6 inch U-Bolts for free.

Thanks!

Jeremiah

Reese took great care of me too back when I had their Dual Cam setup. I made a tight turn in the rain one night and one of the sway bars fell off. I went back to get it the next morning, but it was gone. When I called Reese to buy a new one, the customer service guy asked me a few questions and then told me it fell off because of the hitch head design. Instead of me buying a new bar, they sent me out a new hitch and replacement bar for free. I was shocked that a CSR had that kind of authority, but he certainly sold me on their company.

Now I own a B&W and I'm glad to hear they are similarly dedicated to service.

kroghville wrote:
When we got our B&W in 2013 WE even got a free one night of camping when we take a factory tour! Besides that, it's as close to a semi tractor fifth wheel as you can get. Heavy duty and worth the price.

Not even close.

The B&W is just another popular HD RV type hitch.

Some Toyota Tundra owners thought the new gen Tundra's were = to a 3/4 ton truck....which they aren't just as a RV type hitch like the B&W/Reese/Curt/Pulrite/etc aren't = to a pro grade SAF Holland or a Binkley or a Jost OTR type semi tractor 5th wheel hitch.

Lets just say the B&W is one of the popular HD rv style hitch brands.......with a great customer service department.

When we got our B&W in 2013 WE even got a free one night of camping when we take a factory tour! Besides that, it's as close to a semi tractor fifth wheel as you can get. Heavy duty and worth the price.

RustyJC wrote:
That's been my experience as well. Any time I've needed a part, B&W goes above and beyond. On my old Companion that had the top pull-down bolt that pulled the frame down to the adapter post, I finally managed to gall the pull-down bolt. A call to B&W produced a bag with ALL fasteners used on the hitch at no charge.

But then again, I've been using B&W hitches so long that when I called with an installation problem with my first Turnoverball/Companion back in 2001, who answered the phone but Joe Work (the "W" in B&W) himself. We conversed via phone and e-mail, sent photos back and forth, etc. trying to identify the problem until finally Mr. Work sent a complete new hitch at no charge, shipping and return of the first hitch included.

B&W has always been a great company with great customer service. I guess that makes me a B&W "fanboy". ;)

Rusty

From one fanboy to another, what are we gonna do when B&W releases an Andersen clone? :-)

Lyle

2naEagle wrote:
Got to give a shout out the B&W people.
I've had my companion for 9 years. Need new U-bolt's. Gave them a call about purchasing some new ones. They said no problem the bolts come in a kit of two. We will send them out to you at no cost.

Great customer service.
Thanks B&W

I just got my 4th set in 12 years. Gotta love that CS from B&W. If only they'd designed the old Companions like the new ones that don't =need= the u-bolts... :-) I'm just glad the bolts are relatively soft steel and easy to simply twist off with a 12" ratchet handle when the nylock nuts bind up. :-)

Lyle

James57 wrote:
I bought a B&W Companion hitch on Craigslist had it two years
when the draw down bolt striped called them to buy new one
them sent it to me free of charge.

Reese did that for me with Dual Cam sway control. I picked up a set of used Gen 1 dual cam arms and they came with the U bolts for a 4 inch frame and I needed 6 inch...called Reese and they sent me the 6 inch U-Bolts for free.

Thanks!

Jeremiah

James57 wrote:
I bought a B&W Companion hitch on Craigslist had it two years
when the draw down bolt striped called them to buy new one
them sent it to me free of charge.

That is how DRV used to be but no longer. Hope B&W stays independently owned.

I bought a B&W Companion hitch on Craigslist had it two years
when the draw down bolt striped called them to buy new one
them sent it to me free of charge.

I do wish they had an auto-slider.

I don't have a B&W but it's good to hear that a business actually cares about it's customers which is rare in this day and age. I bet that'll get them some new customers in the long run.