Help!! Awning collapsed

nayther wrote:

BillyBob Jim wrote:

JAC1982 wrote:
If it's brand new then Grand Design should fix it. May take awhile, but it should be covered under the warranty.

schlep1967 wrote:

Y-Guy wrote:
Sorry. :(

Should be covered by your RV insurance.

I disagree. An awning is supposed to be able to withstand rain. This is a new unit. If it was deployed correctly, the awning company should make it right.
Turning it in to your insurance is going to cost you probably a $500 deductible.

Good luck using those strategies. Call your insurance, file a claim, eat the deductible if you have one.



3. WHAT IS NOT COVERED UNDER THIS WARRANTY

3.1.
Damages not reported at time of purchase/receipt; including fabric damages such as pinholes and tears.
3.2.
Damages or failures not related to the material or workmanship of the product including any failure that results from neglect, accident, wind, rain, water pooling, weather or other acts of God.

I agree with this, not likely to be covered. Next time be sure to lower one side and lock in the tension screws, it should drain fine.

I also agree, you can’t put out an awning flat and expect rain to drain! Water is HEAVY newer awnings with multiple arms per side are weak. ALWAYS drop one side to drain, once I had awing too flat and it held a fair amount of rain, was able to release one side and dump it it stretched the fabric a bit, luckily it was and old school manual awing with single arms!