Keystone president,CEO
Anyone have the name of a C-level executive at Keystone? We were just denied a warranty claim on the front cap finish of our 2012 Cougar, and may try to escalate to someone. Not sure if Campingworld i...
Forum Discussion
B.O. Plenty wrote:tsetsaf wrote:Why punish the dealer? They have no stake in this. It's a Keystone problem, not a Thor problem, not a dealer problem. Every trailer I've seen with the colored gel coat caps is doing this. Mine did as well. They aren't expected to last forever. Even the white ones get all chalky after a few years. You just don't notice it so much. Should they paint those too?. Keep after Keystone yourself, not through a dealer,and try and get it resolved, if not get it painted and go camping.
You might get a better response if you park outside the dealership with a big sign pointing out the quality of the units they are selling.
B.O.
You have to go through the dealer keystone will not do anything for the buyer. When I contacted them they said I had to have the dealer send pictures.
