I'll give my two cents worth. We needed GS twice last Summer. I mean we REALLY needed them. Both times the operator gave me a list of what she couldn't do for us. After hearing this I had her cancel my request for help and called around for assistance. In that instance I submitted my bill and GS ERS reimbursed me the full amount. In the other instance we were stranded on the side of I-25 in WY and the intercooler hose blew on my truck. Same operator -- same non caring list of what GS couldn't do. Again, I told her never mind (which she was very happy to hear) and got out there with duct tape. 45 minutes later we were limping down I -25 for a couple of hours until we got into a Ford dealership. I am thankful we were not traveling at night or after the business hours. So, GS ERS, good or bad? You be the judge.