My experience with Good Sam has not been favorable either. I will not be renewing with them. They spelled my name wrong even though its 5 letters is spelled like it sounds and I spelled it out for them. The bigger problem is I have called them 5 times and emailed 3 times and been assured they would fix it each time. I have even spoken with a supervisor twice. Yet everything I get in the mail from them (a lot by the way) including my membership renewals has my wrong name. I feel as though if they can't even handle something as simple as this, I have low confidence one of their employees will get a tow truck to me in the middle of no where. The more I read reviews about Good Sam road side service on here the less confidence I have in them.