My best guess is that your house battery(s) are dead. When plugged into shore power or on generator, the converter will provide 12v; hence, everything works.
First things first. Check your house battery(s) voltage. If below 12.2. they are considered dead and need recharging. If much below 12v, you may need new battery(s).
If batteries are dead, plug into shore power and check again. If still dead then your converter is not providing charging power to them. If the battery(s) go up to over 13 volts, then they are being charged.
So do this first and let us know the results......along with other info requested above.
Hope this helps
Ron
Ron & Sandie
2013 Tiffin Phaeton 42LH Cummins ISL 400hp
Toad: 2011 GMC Terrain SLT2
Tow Bar: Sterling AT
Toad Brakes: Unified by U.S. Gear
TPMS: Pressure Pro
Member of: GS, FMCA, Allegro
RETIRED!! How sweet it is....