Breakdown Information

I have a 2010 Hurricane, class A, with the 8.1 litre gas engine on a Workhorse chassis. In July 2010, the engine quit running on Highway 98 westbound, about 50 miles from Pensacola. I had it towed to Panama City, Florida, the closest Workhorse chassis service center. After two days of waiting, the service advisor said I had a bad throttle control actuator. It had to be ordered, and it would take a week to arrive. My wife and I went to a local motel with our tow car. A week later, we returned. The part arrived around noon,and the technician went to work immediately. Around closing time, a service advisor said that the trottle control actuator wasn't the problem. Instead it was a bad electronic control modulator(ECM). They didn't have one in stock, and they were told that the part was on back order and would not be available for at least a month. My wife and I drove back to Tennessee and began making calls. I got connected with a Workhorse regional service manager who was very helpful. He told me that there was no reason the center in Panama City couldn't reprogram one of their existing ECMs. He immediately called them and directed them to do so, in addition to sending them a confirming e-mail, with a copy to me. He also sent them detailed instructions about how to do the re-programing, along with instructions to call me as soon as it was done and the problem was solved. In addition, he sent instructions to all Workhorse service centers to re-program an existing in-stock ECM if a back order problem occurs again. He also reminded the centers to follow existing Workhorse service policies when dealing with customers. One such policy is that the customer is to be told within an hour of arrival about what progress, if any, is being made on the vehicle. I believe this is important information for Workhorse chassis owners. Electronic modules in stock for other vehicles can be re-programed, and Workhorse service centers are authorized to do so. Komac