Dealer wrecked my motorhome

[C20]

Had my motorhome in for some work at Olathe Ford RV. Went for a motorcycle ride today and thought I'll see how things are going. Cruised through the lot and saw my coach with the right rear all tore up. They backed it into another one. I was so pissed I couldn't even talk! They are going to fix it and admitted to the damage. But I talked to the service manager for about 30 minutes and not one time did he say sorry. I'm going to have to find a new place for service!

[Cloud_Dancer]

I take it for granted that people are going to screw up. Actually, I kinda expect it. Yeah, people have accused me of having a bad attitude. Little do they know that it sorta makes me more tolerant of things people do.
BTW I'm on my 6th motorhome, but I have never left any of them at a shop.

[JALLEN4]

I really do not understand the idea of never admitting fault and never saying "sorry". After 40 years in the business, was involved in many cases of vehicle damage. It does happen when moving motor vehicles around in tight spaces. You train your people that they are not going to be fired for the first happening but will be if they don't report it. As someone else said, the mark of the good dealer is how well you fix the problem and take care of repercussions. That includes an apology for the customer inconvenience.

[jwmII]

toedtoes wrote:

msmith1199 wrote:

toedtoes wrote:

C20 wrote:
Had my motorhome in for some work at Olathe Ford RV. Went for a motorcycle ride today and thought I'll see how things are going. Cruised through the lot and saw my coach with the right rear all tore up. They backed it into another one. I was so pissed I couldn't even talk! They are going to fix it and admitted to the damage. But I talked to the service manager for about 30 minutes and not one time did he say sorry. I'm going to have to find a new place for service!

That could be a liability thing - similar to never admitting fault/saying you're sorry when in an accident.

They are going to fix it and that's a definite point in their favor - some other place would have denied it and claimed that you brought it in like that.

You never admit fault in an accident because there are many factors to be investigated and it may not be your fault. In this case an employee of the dealership backed it into something. No question whatsoever of whose at fault there.

But bottom line, accidents do happen.

no,no accidents don't just happen. Accidents are caused. Never accept that accidents just happen. Lousy safe practices and inattention are what happens. Lousy management and supervisory practices are what happens. Now you are going to have to stay in their face to get a proper repair.

That's all true - but it doesn't stop businesses from telling their employees to never admit fault and/or say "I'm sorry". The company doesn't want to take the chance that those words will be said in a situation that isn't so cut and dry.

I'm not justifying the manager's action, just pointing out that when it comes down to it, getting the RV repaired at the dealer's cost is a lot more important than hearing "I'm sorry".

[wallynm]

RV Service reviews

Only as good as those of us who are willing to post.

[toedtoes]

et2 wrote:
Just about every time we drop something off there is more damage when being returned to us. Fridge missing ( wasn't taken in for fridge problems), being hit ( numerous times) , damage to our new cars when having base plates installed ( one time had to be towed back to the dealer for repairs).

I see many giving the dealer the benefit of the doubt.IMHO there are way too many unqualified people working on our stuff these days. Good customer service a thing of the past ( at least from my experiences).

Why in heavens name would you take it back to a place like that????? Or are these different places each time?

I can honestly say that I have had very few problems with the shops where I take my vehicles and RV. I have never had a vehicle damaged while in a shop, I've never had anything taken from a vehicle while in a shop. The mechanics and other employees have been very qualified and trustworthy. But, I don't go to a dealer by default, I pick my shop carefully.

[et2]

It's not funny. Good that they fessed up. We've not been so lucky over the years at our local General RV. Yes, if there were someone else that would and was capable we'd go elsewhere.

Just about every time we drop something off there is more damage when being returned to us. Fridge missing ( wasn't taken in for fridge problems), being hit ( numerous times) , damage to our new cars when having base plates installed ( one time had to be towed back to the dealer for repairs).

I see many giving the dealer the benefit of the doubt.IMHO there are way too many unqualified people working on our stuff these days. Good customer service a thing of the past ( at least from my experiences).

[J-Rooster]

There out of line for not apologizing! They admitted to the damage (fault) and said that they would fix it so I'm Sorry is in line IMHO! There is no sugar coating this it is what it is! No apology no more business IMHO! Sorry about the damage to your coach and I hope they fix it right!

[C20]

Thanks two. I'll give him a call next time!

[Two_Jayhawks]

RLS7201 wrote:
Next time you need RV service Call Ed at A to Z Mobile RV service.
Smart and honest. Best service in the K.C. metro area.

Richard
Beautiful Downtown Gladstone, MO
FMCA Midwest Prairie Schooners

I use Ed also for maybe 10 years now. They come to my coach to do the work and the upcharge is quite worth it to me. Last time I used Olathe RV I had them do a PM on my genny. There was a fee on the bill for spark plug on a diesel genny. Haven't been back.

[C20]

Funny you say that. This was the first time this dealer took pics. Lol. Turned out in my favor. Freightliner in Tucson did it when I was there for some service in December. If I worked on them I would always take pics.

[bobkatmsu]

Best of luck to OP. That really sucks. I've always been impressed with the dealer I do business with here in Clearwater. Haberson's RV. When they check your motorhome, the first thing they do is walk around the motorhome with you inside and out, marking down any dings, scratches, etc. When you pick up the motorhome, the first thing they do again is to do a complete inspection, inside and out.
Seems like any dealer would want to do the same.

[toedtoes]

C20 wrote:
Updates:
They said it happened an hour before I got there so I would give them the benefit of the doubt on that. It was a Monday.

The service manager called me at 6:30 tonight and said they would have all the parts next week and be 10 day to get the repairs done.

So far so good.

Good news! Let us know how it ends up - if their repairs were up to snuff, on time, etc.

[C20]

Off topic but if this had happened to my Hellcat I would have probably had a cow! Stupid I know. A $60k car vs a $130 motorhome. But the cat is my baby!

[C20]

Updates:
They said it happened an hour before I got there so I would give them the benefit of the doubt on that. It was a Monday.

The service manager called me at 6:30 tonight and said they would have all the parts next week and be 10 day to get the repairs done.

So far so good.