Fleetwood / REV recreation group
I just dropped off our 2013 Fleetwood for some body work. Our appointment was made two days past the structural warranty of 3 years. There were some fiberglass cracks starting around the front door and above. Some of the repair was done prior to this visit by General RV about a year ago ( they did a substandard repair) under warranty.
While at the Decatur Indiana service center they noticed the bad repair by General RV and authorized to have all the crack issues fixed correctly and inspect to any structural issues. All no charge.
Now I'm one of the first to complain about bad service, but I'm also one to praise those who go overboard to keep their customers happy. I think Fleetwood is doing a great thing by servicing our rig when it was just a few days out of warranty. All the people at their service center in Decatur were very friendly and extremely helpful.
I will say the new service center is a beautiful place. They have paved the lot, installed 50 amp electrical posts, give you a pass to get into the bathrooms at night. They even have washing machine and driers to use if needed. Your assigned a spot until your repairs are done if you need to camp out. They bring your rig back in the evening. There is a lounge with TV's , computer access, WiFi, etc.
It' s a class act. It's great to see a company doing the right things to keep their current customers happy. They even do chassis service work and have certified chassis techs. Remodels are also done for those wanting to upgrade their older homes.
It was a great experience. And I drove 31/2 hours to just utilize this service center over General RV which was 15 minutes away. Well worth the trip!!
While at the Decatur Indiana service center they noticed the bad repair by General RV and authorized to have all the crack issues fixed correctly and inspect to any structural issues. All no charge.
Now I'm one of the first to complain about bad service, but I'm also one to praise those who go overboard to keep their customers happy. I think Fleetwood is doing a great thing by servicing our rig when it was just a few days out of warranty. All the people at their service center in Decatur were very friendly and extremely helpful.
I will say the new service center is a beautiful place. They have paved the lot, installed 50 amp electrical posts, give you a pass to get into the bathrooms at night. They even have washing machine and driers to use if needed. Your assigned a spot until your repairs are done if you need to camp out. They bring your rig back in the evening. There is a lounge with TV's , computer access, WiFi, etc.
It' s a class act. It's great to see a company doing the right things to keep their current customers happy. They even do chassis service work and have certified chassis techs. Remodels are also done for those wanting to upgrade their older homes.
It was a great experience. And I drove 31/2 hours to just utilize this service center over General RV which was 15 minutes away. Well worth the trip!!
