I think it is horrible you need to drive all the way to Iowa for service. I live only a few hours from the Winnebago Factory in Forest City IA and have had our coach there twice - one for "custom" work and once for "little-fixes-before-100%-warranty-expires". Both times I was extremely satisfied with their work and their prices. I would expect they will take excellent care of you at Forest City. Still, it is a shame you are not getting reasonable service from your local dealer.....especially if you bought the coach from them. (Some dealers treat locals that purchase coaches elsewhere and try to get local service as second-class citizens).