HWH Service
It’s probably been years since I posted anything and I’m rarely on the forum. Today I had to post because of the fast service and great advice I got from HWH today.
I have been dealing with a rear slide out room that always worked in the past but usually took 5 minutes of messing with the rocker switch to get it to activate. I ordered a new switch last week but the slide was out today and I couldn’t get it to operate. I really needed to move the motorhome too.
This afternoon I put a call in to HWH and a technician called back about 15 minutes later. I explained the problem and from 2000 miles away Randy Fox (the technician) began to troubleshoot over the phone. To get the non working slide in he had me extend the working room and when it was extended, he told me to keep pushing the switch. This kept the pump running. Simultaneously he had me press the switch to retract the non working slide. Sure enough it worked.
He wasn’t able to fully diagnose the problem without a technician present but he got the slide in for me. And I can operate it this way until I have time to take it to the shop.
Big thanks to HWH today!
I have been dealing with a rear slide out room that always worked in the past but usually took 5 minutes of messing with the rocker switch to get it to activate. I ordered a new switch last week but the slide was out today and I couldn’t get it to operate. I really needed to move the motorhome too.
This afternoon I put a call in to HWH and a technician called back about 15 minutes later. I explained the problem and from 2000 miles away Randy Fox (the technician) began to troubleshoot over the phone. To get the non working slide in he had me extend the working room and when it was extended, he told me to keep pushing the switch. This kept the pump running. Simultaneously he had me press the switch to retract the non working slide. Sure enough it worked.
He wasn’t able to fully diagnose the problem without a technician present but he got the slide in for me. And I can operate it this way until I have time to take it to the shop.
Big thanks to HWH today!
