Mel,
I've dealt with shop4 seats.com and had a very good experience. Didn't have chairs made but I decided to remove my two original recliners of marginal quality and replace them with a sleeper sofa - the type that kinda works like a futon. They easily upsized it from a max 78" to 84" so I could sleep on it whenever I've been bad; i.e. frequently. The additional charge of $130 was to reinforce the chassis which I thought was reasonable. They added in a drawer to hold the foam topper.
THIS is what I ordered and it came in exactly as expected.
Shop4Seats keeps up a good communication also. You'll know when the furniture is expected to be built, when it'll ship, etc. They handle all the shipping. I had it shipped to my residence. The sofa was wrapped in plastic and a crate was built around it. $200 total for shipping which was also reasonable - especially to a residence. Can't say the delivery guy was real happy but I had to play the bad knee & bad back card.
Received it in April 2014 and we just came back from our 3 month summer road trip and are still happy with the sofa.
Hope this helps.