Forum Discussion
derh2o
Dec 31, 2013Explorer
Got my tires replaced at American Tire yesterday. the manager told me I had to pay for install and balancing. I told him the Michelin hot line told me it was all covered under the recall. He got on the phone to call Michelin to confirm and, according to him, they confirmed I need to pay for instal1 and balancing and that Michelin would not reimburse them for that. I questioned him again and he said he would eat the cost. When i got home, i called the hot line again, and sure enough, install and balancing was included. SOOOOO, don't let a store charge you for the service. The hotline number is 800.231.5893.
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