Having seen numerous intalls at a friend's trailer sales, service, and repair facility (they also do hitches and rv repair), 14.5 hours isn't out of line. These newer vehicles require a near full disassembly of the front end in order to install the base plates, and every vehicle is different. The techs will have to read the instructions thoroughly several times during the process... then they get to add anything else to he job, like wiring to the toad for lighting, installing the chosen braking system, ensuring all the accessories for the tow bar are up to snuff and properly fit to your coach connection, etc. IN the end, it usually ends up taking about 2 full days for one tech to complete the job.
