Well we just bought an 2004 Holiday Rambler Endeavor from them 2 weeks ago.. We hit the jackpot with this coach, too much to go into hear but after talking to the last owner I got a steal. But as far as PPL they are just a lot. If you are going down to browse around no one is going to hold your hand. I like that anyways, I do my research and typicaly know more about what I am looking at than the person selling it to me (thats a whole other complaint) The coach we bought was pretty well what the saleman told me it was over the phone. No major problems.. We did however have some issues with a few things, no biggie the service department was excellent. We had already put down errnest money, and had every intention of buying this coach when we got there. The salesman I had talked with over the phone just seemed preoccupied with other stuff while we were there. I had a couple of issues that needed his attention and I was having to go track him down every 15 mins to handle it. At one point while he was supposed to be making a phone call to the previous owner I found him working with a customer who wanted to list thier unit on the lot. It was like I was having to go out of my way to get them to help me, all the while I have a check with more zero's on it than anything I have ever written before. The $390 check out was sort of worth it, a bunch of stuff they wrote up that was wrong with it wasn't and we found some stuff once there that needed addressing (minor though) They explained itto me like this. "We just send someone out there to see what works and what doesn't. They write it up and it goes to service from there. They may or may not have known what they were talking about." The young man (David) that did our walk through was excellent. Bottom line is this, it is like anywhere else. You are buying a used RV it is either well kept or it is not. They are just the holding area for said RV. The parts and service dept were excellent, sales..not so much. After signing all the papers we were ready to leave I though the polite thing to do was go tell my salesman good bye and shake his hand. He was no where to be found. I did find one of the co owners standing in the hall way shooting the breeze with a co working I had to butt into thier converstion to get them to talk to me. He told me my salesman was gone for the day, and pretty well told me "see ya" in not so many words. Did I get a great deal on a very well kept coach..You bet. Did PPL have anything to do with that.. Not at all, it just happened to be sitting on thier lot.