We had an awning rip loose and Progressive was very good about getting it taken care of quickly and right.
However (there always is), we had a replacement value contract for the first few years, and the price went up a lot on the last year. I called and they told me the price would drop at the expiration of the replacement value, but it went up again. Dropped them and went with State Farm.
I've had Progressive before and they loved to jack prices too much each year, I guess assuming you wouldn't notice. This last time, I thought we would give them another chance since the price was so good. However, at least for us, they still have the same tactic.
This last time, they sent me an e-mail asking why I dropped. I explained why, but never got a reply. Will never use them again -- think they are shady.