Sewer outlet facing wrong direction on new RV

wny_pat wrote:

wildmanbaker wrote:
Well..... lets not blame the dealer, techs, or whoever. It could have been the Service scheduler, and they probably do not know everything there is to know about RVs. Or, even the sales person.

But the Service Writer is a very big part of this picture who should have known better. The service writer has to be able to diagnose the problem, and in this case he/she apparently failed. Did not know his product. And that appears to be happening at many dealerships.

1. Service writers are just THAT. They are usually not techs and have never been a tech. NOT their job to diagnois, they write the complaint, and get as much info on the complaint/s as possible.
2. Shop Forman--SAME THING, but some have been promnoted from being a tech
3. Service managers SAME THING
4. Salesmen?????? Do NOT get me started. They have NO knowledge of RV's at this type complaint. They know prices and options and possibly how some of the systems work. BUT, that is NOT their job to really know that. ALWAYS ask a saleman if he has an RV and what kind and year. If he does NOT, the odds are he knows nothing about how an RV works and functions. BUT as I stated, they do NOT need to know. They sell, thats it. The PDI/delivery tech is the one that should know. Doug