Sewer outlet facing wrong direction on new RV

slemnah wrote:
I have to disagree with part of this statement. I have been in the automotive service business for almost 40 years and have been a Master ASE technician since 1975. In my career I have been a service advisor, a shop foreman and a service manager. I obviously know quite a bit about vehicles. Many Service Advisors are hired without technical automotive experience because management does not want them to diagnose vehicles in the service lane because there are too many hidden issues that can create the problem. Their job is to accurately convey the information to the technician. The shop foreman has to know the vehicle from bumper to bumper because he is in charge of the technicians and is the main troubleshooter. If a person is assigned as a Shop Foreman without technical skills then the management of the dealership/ repair garage has made a huge mistake. The Service Manager position can either be trained in automotive repair or not. I have seen many successful examples of Service Managers with almost no technical skills but have great people skills. My two cents worth....

dougrainer wrote:

wny_pat wrote:

wildmanbaker wrote:
Well..... lets not blame the dealer, techs, or whoever. It could have been the Service scheduler, and they probably do not know everything there is to know about RVs. Or, even the sales person.

But the Service Writer is a very big part of this picture who should have known better. The service writer has to be able to diagnose the problem, and in this case he/she apparently failed. Did not know his product. And that appears to be happening at many dealerships.

1. Service writers are just THAT. They are usually not techs and have never been a tech. NOT their job to diagnois, they write the complaint, and get as much info on the complaint/s as possible.
2. Shop Forman--SAME THING, but some have been promnoted from being a tech
3. Service managers SAME THING
4. Salesmen?????? Do NOT get me started. They have NO knowledge of RV's at this type complaint. They know prices and options and possibly how some of the systems work. BUT, that is NOT their job to really know that. ALWAYS ask a saleman if he has an RV and what kind and year. If he does NOT, the odds are he knows nothing about how an RV works and functions. BUT as I stated, they do NOT need to know. They sell, thats it. The PDI/delivery tech is the one that should know. Doug

As I have pointed out in the past, you CANNOT mix apples and oranges. Comparing the management of a RV dealer with a Auto dealer is not the same. BTW, I also was NIASE certified while I was a RV Technician from 1979 till 1988. I NEVER worked on Automobiles except for my own at home and passed all NIASE tests except Transmission and Body work (did not take them). When I started as a RV Tech, we were a Cadillac/RV dealership. The company paid each tech that passed a NIASE test and was certified 10 cents extra per hour for each certification. The Automotive side was just as you described, but my RV service manager was from the Auto side as well as our Shop Foreman. They knew Automotive but next to nothing on RV's. In an RV shop, the Service Manager needs to have people skills, not technical skills. Doug