Sewer outlet facing wrong direction on new RV

jhilley wrote:

tiffinboy wrote:

jhilley wrote:
It should have come up before and especially the Service Writer should have known it. This kind of ignorance is unforgivable. Anyone with common sense should have realized it wouldn't be manufactured that way.

The service writer is the ambassador between the customer and the RV tech so to speak.They are not RV techs.A service writre will learn a few tricks of the trade as they go along but to call one ignorant because he did not know the sewer outlet swiveled is not correct

He had better be more than an ambassador. If he writes it up, the tech will do it. Good way to pay for something that doesn't need to be done. That was pretty much what happened here. The service writer should be able to analyze the problem and write it up. He should be able to look at the problem, and if simple like this one, show the customer how to resolve it. I admit he should be an ambassador of good will. In this case he could have looked at it, swiveled it to the opposite direction and tell the customer he was sorry for the inconvenience and sent the customer on his way. Instead he tied up the customers motor home and inconvenienced the customer in a big way.

Did the technician identify the problem or did the OP after getting advice on the forum?

well I think your wrong.A service writer is NOT a tech and Takes the the customers complaint.Fills out a WO and files a time to be worked on.THE TECH then looks at the customers complaint and rectifies/repairs it.Service writers are not RV problems solvers.
There are situations where a service writer that is a bit of a Rv tech
may be able to assist in some cases.I just read Dougs post and he is saying exactly what I just said and he,s in the business
QUOTE:1. Service writers are just THAT. They are usually not techs and have never been a tech. NOT their job to diagnois, they write the complaint, and get as much info on the complaint/s as possible.