Sewer outlet facing wrong direction on new RV

jhilley wrote:

well I think your wrong.A service writer is NOT a tech and Takes the the customers complaint.Fills out a WO and files a time to be worked on.THE TECH then looks at the customers complaint and rectifies/repairs it.Service writers are not RV problems solvers.
There are situations where a service writer that is a bit of a Rv tech
may be able to assist in some cases.I just read Dougs post and he is saying exactly what I just said and he,s in the business
QUOTE:1. Service writers are just THAT. They are usually not techs and have never been a tech. NOT their job to diagnois, they write the complaint, and get as much info on the complaint/s as possible.

I think this thinking may be what allows RV service centers to get away with inferior service. The first point of contact for problems had better be knowledgeable or it just goes down hill from there. The best type of service writer would perform a form of triage, assigning a tech with the proper knowledge to diagnose and repair the problem. If they just fill time slots and don't align with the proper technician, it makes for a long repair process. What could be solved in a couple of minutes like the OPs problem, gets put off days until a time slot is open. If the service writer doesn't have the knowledge to ascertain what needs to be done, he should call the service manager over and if necessary, a technician specialist to determine time required or possibly to just point out that there really isn't a problem, just operator error.

No one said they were not knowledgeable and a service writer may well be able to allocate a certain tech for a certain job.IF one sticks to subject at hand what we are saying is a service writer takes customer information./complaints and fill,s a time slot with the prepared wo.He also very well may coordinate a certain tech to a certain job
You arm chair business directors have no idea how the real world works
NO one here knows the exact set up at this dealership or exactly who the OP talked to etc.I have been in the RV repair business for 35 years.It don't always work the he way each person in their personal view of things want it to.There are far more great well run rv service centers out there than bad ones.