I have been to the Spartan Service Center at least four times, maybe more. In my experience, I have always been given an estimate of the charges before the work begins. And, I have to sign and to acknowledge the estimate and approve the work. Apparently, they did this with your tires and the coolant sight glass as you declined these items. Also, the written instructions that Spartan sent explains that I must first check in, which takes some time. The instructions explain that you can arrive the day before and complete the check-in, which I normally do. The Point Inspection (I thought it was 50 or 47 Point) is just that, to determine if anything needs replaced or repaired. Well, any discovered replacement or repairs take additional time and sometimes the previous day's work carries over and you may not get into the service bay first thing in the am. You certainly do not get into the service bay before you check-in. I understood all of this from the instructions I received. I believe the Spartan technicians are very knowledgeable when it comes to my motorhome chassis. They check things that a local garage or truck stop does not, ie. "Ride Height". As for me, I appreciate the quality of service and peace of mind of having expert service. I will continue to use Spartan Service whenever I can. Oh, the Spartan scale gave me six (6) weights, at each tire(s) location, in addition to the axle weights. The CAT scale does not do this.
