dougrainer wrote:
mrekim wrote:
mtrumpet wrote:
Between the two days of service, the coach was only in the service bay for a total of 16 service hours. So, my problem is how is it I'm being charged for 19-1/2 hours? - The coach wasn't even IN the service building for a total of 19-1/2 hours over the two days.
I see two possibilities.
One is that for some portion of the work there were two people working on the coach. So you would get billed $220 per hour for some portion of the bay time.
The other is that they could be charging a flat rate for each task and the mechanic made good time.
Bingo, The Service Center has a Flat rate for almost all operations and with the work you had done the total of the Flat rate came to 19.5 hours. A GOOD mechanic, especially at a Factory service center with the correct tools and parts on hand can easily BEAT the Flat Rate time. Which he obviously did. Also, if asked, they will provide you with the Flat Rate times for each job they did. Also, ANYTIME before the repair you can ask, Flat Rate or straight time for jobs you want done. They will explain that the job has a hourly Flat Rate time that you pay for. If the job gets done UNDER that time, the facility and the Mechanic make good money. IF the job takes longer, then YOU have come out ahead. Doug
Doug, thank you for explaining that, it makes total sense. If techs can do the job faster than normal, I'm all for it. I don't mind paying for factory expertise if it is done correctly. Sometimes trying to 'cheap-out' can be very expensive.
MM.
