OK I'm excited that we closed a deal on a HR Scepter 42PDQ.But I'm P@#@# with the owners of the dealership.I went there in good faith that the MH would be at the advertised price as when I started talking to them last week. The price was advertised on their web site and on auto trader. I last talked to the sales rep on Wednesday and arrived on Thursday to view the MH.We were satisfied with the MH and agreed to purchase. Imagine my surprise when the price quoted was $10K higher than what I had seen on their site.The salesman was confused as well.He went and talked to one of the owners and was told the price had gone up Wednesday because he had put 8 new tires on??? (Really $1250 per tire??) Also the pictures on the web site showed the new tires already on and had been on the web for a week.He refused to honor the old web price! Eventually I did wear them down by $5K but it still does not make me feel good. We never met him and every time the salesman tried to see him with an offer he was gone from his office for 15-30 minutes at a time.Even the salesman acknowledged that this was a poor business practice.We previously dealt with the dealership when their father ran things and had nothing but good to say. Obviously his sons don't have the same sense of honor and commitment and are ruining the business reputation as word will spread (I guarantee it!)Before saying I should have walked remember that in my area ( and this was a 7 hour drive away) there are very few MHs on the market and we've been looking for 3 months. This MH does meet all our requirements and even thought the price was jacked up it was not a bad deal. (though try and tell the DW that.)We haven't picked up the MH yet but this is not over from our perspective.Chris

You should have walked; but you choose to buy. Make sure it has BRAND NEW TIRES ON IT.Also the inspection should be done BEFORE you give them any more money. If repairs needed the final payment is not given until repair made

What is your confidence level with the dealer if(sorry NOT if but WHEN) you have to take it back for warranty service, or for any service?

cvbdsl wrote:OK I'm excited that we closed a deal on a HR Scepter 42PDQ.But I'm P@#@# with the owners of the dealership.I went there in good faith that the MH would be at the advertised price as when I started talking to them last week. The price was advertised on their web site and on auto trader. I last talked to the sales rep on Wednesday and arrived on Thursday to view the MH.We were satisfied with the MH and agreed to purchase. Imagine my surprise when the price quoted was $10K higher than what I had seen on their site.The salesman was confused as well.He went and talked to one of the owners and was told the price had gone up Wednesday because he had put 8 new tires on??? (Really $1250 per tire??) Also the pictures on the web site showed the new tires already on and had been on the web for a week.He refused to honor the old web price! Eventually I did wear them down by $5K but it still does not make me feel good. We never met him and every time the salesman tried to see him with an offer he was gone from his office for 15-30 minutes at a time.Even the salesman acknowledged that this was a poor business practice.We previously dealt with the dealership when their father ran things and had nothing but good to say. Obviously his sons don't have the same sense of honor and commitment and are ruining the business reputation as word will spread (I guarantee it!)Before saying I should have walked remember that in my area ( and this was a 7 hour drive away) there are very few MHs on the market and we've been looking for 3 months. This MH does meet all our requirements and even thought the price was jacked up it was not a bad deal. (though try and tell the DW that.)We haven't picked up the MH yet but this is not over from our perspective.ChrisJust one letter from your attorney would have probably saved you a bundle. There's a thing called...truth in advertising...ya know and you still may be able to hold them to it.Clickity...

rgatijnet1 wrote:What is your confidence level with the dealer if(sorry NOT if but WHEN) you have to take it back for warranty service, or for any service?Sorry should have mentioned that it is a used unit and I'm trading.I will have an extended warranty and it is good "anywhere".I won't be taking it back for service for two reasons.1. I think the dealership has not earned my business and has not shown any form of integrity at the owner level. If this is what they do to buyers what will they do when you bring it in for service?2.There are several good RV shops withing an hour or two drive vice their shop 7 hours away.Chris

Sorry but I would never never be molested by that dealer.I would spend the $10,000.00 finding another one.Do you think for one minute they respect you???Do you respect them??All I can say is my peace of mind and enjoyment is worth far more then dealing with that dealer.I am sure I would hear the laughter as I signed the deal.Hold DW's hand and walk away.

Worst dealer experience ever - price change | Good Sam Community

GeeWillakers
Explorer
Jun 07, 2017
Nobody can second guess your decision; they weren't in exactly the same situation. Enjoy your new MH.
Roger_in_VERMON
Explorer
Jun 07, 2017
Sounds familiar to me. I had a similar experience with an RV dealer in north west NY state. I cleaned up my motorhome went to the bank borrowed the money and called the dealer the morning I was to leave also a 7 hour trip. The salesman told me the dealers owner raised the price by $10,000.00. I never left home. They called me for two weeks asking what they could do to make this deal work.
I could not believe the nerve of these people. Unbelievable!
Hikerdogs
Explorer
Jun 04, 2017
We had a similar experience when attempting to buy our first motorhome. In this case the motorhome was being ordered brand new from the factory. We visited the dealer on a Saturday and agreed on a price. We were still a bit hesitant and wanted to sit on the potential decision over the weekend.

We didn't sign the contract, but took it with us with the intention of signing and mailing it back the next Monday. Before we had the chance to do anything the dealer called us back and said he couldn't sell us the motorhome for the agreed upon price. He needed $300.00 more.

Really, he was going to jeopardize a $100,000.00 sale for $300.00? Apparently so. It made me so mad I wouldn't even consider it. We contacted several other dealers and eventually ordered one from another dealer for nearly $1,000.00 less than the price we had agreed on with the first dealer.

When we went shopping for our current motorhome we wouldn't even consider getting a price from the dealer that had changed his mind half way through the transaction. If you can't trust someone to stick with the price, how can you trust anything else they say or do?
jplante4
Explorer II
Jun 04, 2017
Bill.Satellite wrote:
Why did you do business with a liar? Imagine where you relationship will go from here. You gave a crook your hard earned money and you are mad at the crook?

This^^^

I don't know why you even bothered to post here. You were played. Posting your story here will only make you feel worse.

Having dealt with unscrupulous auto dealers before, I can guarantee you that if you packed up and started driving off the lot, you would not have gotten to the driveway.
Ductape
Explorer
Jun 04, 2017
Closed the deal, but you're not done. Happy with the unit but chewing over your bitterness and working up your bad reviews.

Seems to me the seller and customer are well matched.

The dealer may have done some incremental reputation damage to themselves, and you've ensured you'll have a bitter aftertaste for this coach evermore. Seems equitable.
old_guy
Explorer
Jun 04, 2017
check the date on the tires and that they just didn't paint the tires
Bill_Satellite
Explorer II
Jun 04, 2017
Why did you do business with a liar? Imagine where you relationship will go from here. You gave a crook your hard earned money and you are mad at the crook?
Mr_Mark1
Explorer
Jun 03, 2017
Cvbdsl, you were honest about your story and we all appreciate that.

You did what you thought was best as you wanted that unit. Some of us would have walked, some would have bought, as you did.

Enjoy the unit and YELL on the reviews telling your story about that dealer!

Safe travels,
MM.
mccsix
Explorer
Jun 03, 2017
Whatever you do now, don't let it sour the enjoyment of your new coach.
rexlion
Explorer
Jun 03, 2017
Not sure about Canada laws, but in the USA an advertisement is not a firm offer to sell (because mistakes and misprints can happen, is the rationale for the law being that way).

It is not illegal for a dealer to be a horse's patootie, but it is dumb, unethical, and bad for business in the long run. It is sad that you were put in the position of wanting the rig badly enough to reward them monetarily with a sale, but sometimes we do have to put up with nastiness to get what we want or need.

Personally, I would have walked out the first time they brought up the higher price. A dealer like that, who knows what defects or maintenance issues they'd be willing to hide in order to make a buck?

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