Bad experience with Camping World Online opinions?

[NM-JT]

I had a bad experience with Camping World online and want your opinion on how it was handled and how I should proceed. Last week on March 4th I was shopping for a wheel kit for my generator. Camping World was having some truly unbelievable prices online. Long story short I purchased about $800 worth of products for $100. I was aware when I purchased the items that there must have been some kind of mistake on their website pricing. I halfway expected camping world to cancel the order but I also knew other companies have honored prices when there was website errors. The following day my credit card was charged (not just preauthorized) and I received a shipping conformation along with tracking numbers from Camping World. I thought Awesome! Camping World is honoring the sale. This is where it got messy. On March 6th I received an email that Camping World had received my return and was issuing me a refund. What? I called customer service and was told that Camping World had a website problem and was canceling all orders from March 4th. I asked to speak to a supervisor. I told the supervisor that I didn’t think the time to cancel the order was 2 days after I was charged sent I receipt and tracking information. I said other companies had honored their prices when these problems accrued and thought they were going to also. Her response was “were not that kind a company”. I then asked for her supervisor. I then spoke with a very pleasant man who said he would look into and call me back. March 10th I received a return call from him to say they would give me $25 off my next purchase over $100 and that is all they could do. Honestly I am pretty upset. I feel this was akin to me purchasing an item at Walmart and them chasing me down in the parking lot taking it back because they sold it to me for the wrong price. As of Today March 11th I still have not received the refund on my purchase. Thoughts?

[Good_Sam_Care_T]

To All,

Thank you for all your time and great input on this thread. At this time since the OP's concerns have been addressed this thread will be closed. Hope you all have a great weekend and travel safe always.

Mark F
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com

[afrescopXx]

A few years ago in one of CW's daily sales was a Flojet portable macerator kit for $52. Knowing this was a VERY good deal I promptly ordered one. Later that day the correct price was now being displayed, about $225. The next day I got the confirmation of the order but was told the item was on back order and would not be shipped for about eight weeks. Two weeks later the macerator arrived at the originally advertised price. I called CW after placing the order to confirm it had been received. It had been and no mention of the error. A win for me that time.
I buy many things from CW that might be slightly less expensive elsewhere because I want them to stay in business. They carry many items we RVers need and cannot find on Amazon or Tweety's. With all the griping and complaining on these forums we still need CW. When I go into one of the CW stores I generally find (98% of the time) helpful, cheerful and friendly employees willing to go the extra mile for customer satisfaction.

[DownTheAvenue]

NM-JT wrote:
I appreciate everyone’s response. Although I may not agree with everyone, It was the insight I was looking for in dealing with the situation. I was aware there was a mistake in the pricing and I am a firm believer in Karma. I am a good customer of Camping World, an “Elite member” since I bought my trailer there last year. Like I said in my original post I expected them to cancel the order immediately. I may be wrong, but the difference for me was when they completed the transaction, charged my card, gave me tracking numbers. Some people seem to be making me out to be a bad person, taking advantage of the situation. I am a self-employed General Contractor (this may not be helping my case) but, in my many years of doing business, I have made many mistakes. When I personally discover an error in a price after I collect the check, I have always honored my bid and yes, more then once, it has cost me money to finish a job instead of making a profit. We are talking thousands more then the money we are speaking about here. It is just good business plain and simple. I rely on referrals and repeat business to keep my company alive. I think sometimes large companies forget that model.
Last year I had a customer purchase cabinets from Home Depot for me to install because they were cheaper then my supplier. Turns out that they were cheaper because a computer error did not transfer the entire order for the sale so the customer only paid for about 2/3rds of their cabinets. I was impressed when Home Depot, with out much hassle, said it their mistake and ordered the rest of the cabinets for them at no charge. That error cost Home Depot thousands of dollars. Additionally, I remember a national news story last year where a major airline had a website problem and ending up selling first class round trip tickets to Hawaii and other places for $90. They honored the tickets. Like Camping World customer service told me when I brought that up, “we are not that kind of company"

So now you know, Camping World is "not that kind of company." Vote with your wallet- continue to do business with a company that apparently you believe does not live up to your expectations, or find another company to do business.

[winnietrey]

At almost 90% off ( on the website screw up), OP should have bought a 200K DP while he was at it, for about 25K.

Where your argument falls apart, in my opinion is this. You went on to buy generator wheels, had you done that and nothing else, you might have a case. However you knew the web site was down, and you tried to take advantage of the situation. By buying a lot of other items, at a 90% off price, that you had not originally intended to buy. This from your own posts.

And then you were miffed when you found out CW was not going to let you take advantage of them

Don't think you would like it much, if the situation was reversed, and a customer of yours tried to do that to you.

Sword cuts both ways, if it is not right for a business to take advantage of a customer, then it is also not right for a customer to try and take advantage of a business.

[NM-JT]

I appreciate everyone’s response. Although I may not agree with everyone, It was the insight I was looking for in dealing with the situation. I was aware there was a mistake in the pricing and I am a firm believer in Karma. I am a good customer of Camping World, an “Elite member” since I bought my trailer there last year. Like I said in my original post I expected them to cancel the order immediately. I may be wrong, but the difference for me was when they completed the transaction, charged my card, gave me tracking numbers. Some people seem to be making me out to be a bad person, taking advantage of the situation. I am a self-employed General Contractor (this may not be helping my case) but, in my many years of doing business, I have made many mistakes. When I personally discover an error in a price after I collect the check, I have always honored my bid and yes, more then once, it has cost me money to finish a job instead of making a profit. We are talking thousands more then the money we are speaking about here. It is just good business plain and simple. I rely on referrals and repeat business to keep my company alive. I think sometimes large companies forget that model.
Last year I had a customer purchase cabinets from Home Depot for me to install because they were cheaper then my supplier. Turns out that they were cheaper because a computer error did not transfer the entire order for the sale so the customer only paid for about 2/3rds of their cabinets. I was impressed when Home Depot, with out much hassle, said it their mistake and ordered the rest of the cabinets for them at no charge. That error cost Home Depot thousands of dollars. Additionally, I remember a national news story last year where a major airline had a website problem and ending up selling first class round trip tickets to Hawaii and other places for $90. They honored the tickets. Like Camping World customer service told me when I brought that up, “we are not that kind of company"

[ford_truck_guy]

I'm sorry,,,,$800.00 of stuff for$100.00 is more than a deal ...the OP KNEW it was a mistake...not a deal ... quote----I was aware when I purchased the items that there must have been some kind of mistake on their website pricing

[ford_truck_guy]

I think the point here is that there are WAY TOO MANY people that want stuff for nothing... It's a sad state when that is the case...

Joe

[Nutinelse2do]

never mind. Nuff said

[westernrvparkow]

Bucky Badger wrote:
I dunno, garmins website had a glitch, but they still honored the VERY low price. Sometimes a company has to bite the bullet for mistakes

And if a mistake was in their favor, should you be required to honor it? Say they priced a sewer hose $999 instead of $9.99. You clicked and bought the hose, knowing sewer hoses are ten bucks, not one thousand, not even noticing the missing decimal point. Should you have to honor the mistake and be obligated to pay nine hundred and ninety nine dollars for a ten dollar hose?

[Bird_Freak]

They made a mistake on their website and your upset because you could not take advantage of it. Is that what you are saying?

[vic46]

Jack_Diane_Freedom wrote:
"I was aware when I purchased the items that there must have been some kind of mistake on their website pricing." and you proceeded anyway. I think you just set yourself up for a problem. If you knew there was a problem why did you not just contact them to confirm.

A few years ago I ordered a $2500 treadmill from Sears. They delivered two of them. I guess they were both mine then. Nope I sent it back. Sometimes websites and companies do make mistakes.

AMEN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

OP if you can, put yourself in the vendor's place!!!!!!!!!!!!!!!!!!!!!

[Bumpyroad]

fla-gypsy wrote:
They made an error, and offered a goodwill gesture. Not sure what else they were supposed to do?

x2
bumpy

[fla-gypsy]

They made an error, and offered a goodwill gesture. Not sure what else they were supposed to do?

[peaches_cream]

I feel to Op wanted the items or would not have ordered them, therefore, CW should have shipped the items and billed the OP's credit card for the difference. I'm sure OP would have understood a mistake was made. :S