RL Rahe wrote:
So darsben- I don't want to get in to he said/she said and you are entitled to yuor opinion (thats what this site allows) but you don't know the facts, the number of phone calls there were, etc. Our invoice is the cost plain and simple. Its what we own it for. Its not the car business where there is holdback. To think anything different not correct.
Nowhere do we imply the customer was wrong. Call it lip service if you like but I don't feel thats the case.
When we screw up we admit it and try to make it right. I will leave it at that.
Thanks for participating in the site and we appreciate your membership.
Do you Own THE DEALERSHIP? Unless you own the dealership just as in car land, NO ONE BUT the owner of the car dealership knows the true cost of an automobile to the dealer and no one but the owner of the RV dealership knows the true cost of a unit to an RV dealer.
So Are you the owner?
Besides hold backs you did not mention incentives, contests and/or rebates.
BY the way to those who think the customer is not always right. Today with social media no dealer can afford to P.O. a customer because bad news travel far while wide good news gets no press.
If you make one customer mad the consequences can cost you much more than one lost sale. The customer is king and always right because he cannot be replaced.
