phnguyk wrote:Rollnhome wrote:
Looks like a deal was made and dealer mistakes happened for some reason. CW tried to make it right and tried to make good or better on their original offer; but buyer still unhappy. Mostly, I think, because they felt mistreated and disrespected. I don't think money was the final motivator. Don't think these two will ever get together.... respect is a hard hurdle. I think the term customer service should include customer respect. Luxury items are want items not need items so I think the buyer is way more emotionally involved in the purchase than the salesman that needs to sell it to feed his family.
I'm just curious at what point did CW "bend over backwards"? When they refused to honor the deal made at the show? Or when they sold the unit out from under the OP? Or when they promised a unit at cost then wouldn't? Or promised a similarly equipped unit, but it wasn't? They did offer to get a new one, but in what time frame, and with CW's track record who knows what or when the OP may have ended up with. Besides, the OP bought the unit at the show, it's black and white. The OP bent over backwards trying to give them his money. I personally would have given them a chance if I really wanted a particular unit. But to be lied to and treated as such, I would have been upset too. And dam right I would post about it.. NOT ALL OF US ARE SHEEP!
