Disappointed with customer service help
I placed an order Tuesday evening via Camping World site for items I need by end of next week. I never received a confirmation email and did not write down the confirmation number assuming it would b...
Forum Discussion
What Customer Service?
I spent two days driving to darn near every Camper/RV business on the MS Coast looking for a replacement, new or salvaged, Blower Assembly (squirrel Cage which had cracked) for the Carrier AirV on my TH. Got the same story from all of them - "Out of business, no parts available, but we'll look in the scrap heap". So, Thursday afternoon I started Googling for the part number. every place I called gave me the same story, most tried to cross reference a suitable replacement, but to no avail. So,, called CW in Hammond, La. and got the Parts Department, told them of my problem, and the response was "Carrier is out of business, no parts available, you have to buy a new A/C". I asked if they might have one in the scrap heap or possibly tell me of a replacement. Again his response was a flat out "You have to buy a new A/C" making no effort at all to assist otherwise. Thinking that mindset was a fluke and not a representation of CW, I called CW in Robertsdale, Al. talked to the Parts Dept. and was asked to call back Monday as the person was fixing to leave for the day. I asked if they could at least tell me if the part or substitute was available, and got the same response as that given by the Hammond store. Now That Is CUSTOMER SERVICE.
A hopefully suitable replacement was found on eBay and should be here in a day or two.
I spent two days driving to darn near every Camper/RV business on the MS Coast looking for a replacement, new or salvaged, Blower Assembly (squirrel Cage which had cracked) for the Carrier AirV on my TH. Got the same story from all of them - "Out of business, no parts available, but we'll look in the scrap heap". So, Thursday afternoon I started Googling for the part number. every place I called gave me the same story, most tried to cross reference a suitable replacement, but to no avail. So,, called CW in Hammond, La. and got the Parts Department, told them of my problem, and the response was "Carrier is out of business, no parts available, you have to buy a new A/C". I asked if they might have one in the scrap heap or possibly tell me of a replacement. Again his response was a flat out "You have to buy a new A/C" making no effort at all to assist otherwise. Thinking that mindset was a fluke and not a representation of CW, I called CW in Robertsdale, Al. talked to the Parts Dept. and was asked to call back Monday as the person was fixing to leave for the day. I asked if they could at least tell me if the part or substitute was available, and got the same response as that given by the Hammond store. Now That Is CUSTOMER SERVICE.
A hopefully suitable replacement was found on eBay and should be here in a day or two.
