Dish Network cannot be trusted!
In 1/2013 I purchased a Dish ViP211k receiver from Camping World but within six month with numerous problems I called Dish to cancel my account. After receiving error messages for the umpteenth time, THEY said I needed a different box but it would cost $80+ dollars. I told them to cancel my account; I wasn't paying anything more for their service. The tech person said there would be no charge for the exchange box, to give it a try and send back mine; I said okay we'll give it a try. Within a couple of days the exchange is made and all is well. Two days later on 7/6 I have no channels because they suspended my account for lack of payment of the $80. How did that happen, I didn't know, I had auto-pay, on the same day 7/6 they emailed me saying they received my normal payment on 7/4 and thanking me? One day I'm up-to-date, two days later I'm suspended, seemed crazy to me so I called.
The problem is with the tech who told me there would be no charge for the exchange; didn't note that in their computer. Instead he wrote that I refused their product insurance and that he waived the postage costs, there was never talk about insurance! No mention that I would have cancelled the service without a free exchange receiver. Today they are willing to waive the $80 if I'll buy their insurance and continue their service. I simply don't feel I owe them anything, nor do I want their service any longer.
Caveat, the reason I'm posting this is to warn you of what can happen when a tech is not honest with you on the phone. I assume they get a star on their badge for saving a customer, but they are absolutely willing to submit untrue statements and cheat you for it.
The problem is with the tech who told me there would be no charge for the exchange; didn't note that in their computer. Instead he wrote that I refused their product insurance and that he waived the postage costs, there was never talk about insurance! No mention that I would have cancelled the service without a free exchange receiver. Today they are willing to waive the $80 if I'll buy their insurance and continue their service. I simply don't feel I owe them anything, nor do I want their service any longer.
Caveat, the reason I'm posting this is to warn you of what can happen when a tech is not honest with you on the phone. I assume they get a star on their badge for saving a customer, but they are absolutely willing to submit untrue statements and cheat you for it.
