Hopper 2 and Winegard SK 1000 Problems
12-23-2017
Winegard SK 1000 elev fail message appeared on control box
Went online and found a procedure that did an Elevation reset and satellite resumed and locked onto the correct satellites watched TV without a problem.
12-26-2017
Winegard would not stow — went into control box menu and pushed many buttons and resets till
the satellite went to stow position
12-28-2017
Arrived at our location for the next 2 months and turned on the SK 1000 and it immediately went into the straight up position, stopped and left in that position.
12-29-2017
Winegard was called and they immediately shipped a replacement SK 1000 dome unit under warranty.
01-08-2018
Winegard dome unit was installed.
From that time on the unit has not worked without going through the following process, sometimes many times during an evening of trying to watch TV — Have had many conversations with both Dish and Winegard. Both companies say the other component is causing the problem. Dish did replace the Hopper on 01-31-2018 - New Hopper was installed and the problem persist.
HOPPER START UP
Check switch status progress msg 833
Acquiring Signal msg 535
TV will start on a channel — very random which one
Try to change channel
1. Check for Obstructions - requires restart by pulling 110 volt plug
restarts the whole process again
2. Local channels on SD
requires restart by pulling 110 volt plug
restarts the whole process again
3. Both scenarios will occur
requires restart by pulling 110 volt plug
restarts the whole process again
4. If it restarts on channel 103 everything is OK
Usually after 2 or more restarts
if this occurs msg appears that Program and DVR are being updated.
After watching a saved program on DVR and switching to Live TV
Screen msg signal code 31-12-11
PROCESS STARTS OVER AGAIN
Winegard SK 1000 elev fail message appeared on control box
Went online and found a procedure that did an Elevation reset and satellite resumed and locked onto the correct satellites watched TV without a problem.
12-26-2017
Winegard would not stow — went into control box menu and pushed many buttons and resets till
the satellite went to stow position
12-28-2017
Arrived at our location for the next 2 months and turned on the SK 1000 and it immediately went into the straight up position, stopped and left in that position.
12-29-2017
Winegard was called and they immediately shipped a replacement SK 1000 dome unit under warranty.
01-08-2018
Winegard dome unit was installed.
From that time on the unit has not worked without going through the following process, sometimes many times during an evening of trying to watch TV — Have had many conversations with both Dish and Winegard. Both companies say the other component is causing the problem. Dish did replace the Hopper on 01-31-2018 - New Hopper was installed and the problem persist.
HOPPER START UP
Check switch status progress msg 833
Acquiring Signal msg 535
TV will start on a channel — very random which one
Try to change channel
1. Check for Obstructions - requires restart by pulling 110 volt plug
restarts the whole process again
2. Local channels on SD
requires restart by pulling 110 volt plug
restarts the whole process again
3. Both scenarios will occur
requires restart by pulling 110 volt plug
restarts the whole process again
4. If it restarts on channel 103 everything is OK
Usually after 2 or more restarts
if this occurs msg appears that Program and DVR are being updated.
After watching a saved program on DVR and switching to Live TV
Screen msg signal code 31-12-11
PROCESS STARTS OVER AGAIN
