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I tunes

FossilHound
Explorer
Explorer
HI,

I have an I phone 5 and a PC using Windows 7. I tried to sync both to load music files to the phone but the phone hangs up. The message I get is: "downloading safe Safari data". It is at this point that the process seems to stop, I can leave it all running for hours with no progress. Any suggestions as to what I am doing wrong?
Fossilhound
2004 42' Dynasty
3 REPLIES 3

FossilHound
Explorer
Explorer
Thanks, I have tried the restart but it has not worked. I will have to try the delete of the PC back up file.
Fossilhound
2004 42' Dynasty

Fizz
Explorer
Explorer
I hate giving out this bit of advise so beware. (my disclaimer)

Sometimes the backup file on your PC gets corrupted and has to be deleted.

From iTunes go to Edit > Preference > Device
Your iPhone should be listed.
Highlight it and click delete backup.
Now hook up and start all over again, it will do a complete backup.

This is always a last resort solution.

wildtoad
Explorer II
Explorer II
I've had mine do that from time to time. (5S/Win 8.1) Usually I just cancel and retry and it clears things up.
Tom Wilds
Blythewood, SC
2016 Newmar Baystar Sport 3004
2015 Jeep Wrangler 2dr HT