McD's app and kiosk
All these people standing in line to order who don't use their phones or the kiosk. Cultural change is slow.
Forum Discussion
Dave5143 wrote:
They aren't paying me to replace their order takers so I'll stick with the "Old School" way of ordering via a live human.
If the kiosks allow them to keep operating costs and therefore prices down, they kind of are “paying” everyone to replace their order takers.
