McD's app and kiosk
All these people standing in line to order who don't use their phones or the kiosk. Cultural change is slow.
Forum Discussion
wnjj wrote:It's business 101, reduce overhead. The kiosks and app help to reduce order errors.
If the kiosks allow them to keep operating costs and therefore prices down, they kind of are “paying” everyone to replace their order takers.
This isn't just McDs. Pizza places all have online ordering. You don't need to call a human or go there.
