We bought a new Winnie 3 weeks ago. Before we closed we picked our add ons and they had 3 weeks to put them in. We took the RV out for a weekend and brought it back with a minor punch list of broken or inop items. I certainly expected a few . What I didn't expect is for things like installing a satellite antenna and repairing a faulty waste valve and a few marker lights to take weeks to fix. It was my bad to pay before the work was done but except for the shake down cruise we would not have known anything was broken.I also did not expect to have calls not be returned or a steam of assurances broken. I didn't expect my salesman to stop answering questions after we purchased the RV. I did not expect every tech to be off on every day we have gone back to pick it up. The GM and service people really don't seem to care and their appears to be no way to leverage them into doing so.Is my best bet just to find another Winnebago service center. We had reservations at a park this weekend. We were told last Saturday to pick it up today. So far today it took 2 hours to get a call back. We've been waiting 3 hours for him to walk outside, check with the tech and call us back with a status. I hope this isn't normal but fear it is.

I would suggest that you contact the manufacturer, in this case winnebago, CURRENT PRODUCT OWNER AND SERVICE-RELATED INQUIRIES(800) 537-1885 or@winnebagoind.com Got this from Winnebago website. Good luck.

Unfortunately it is the 'normal' with RV Warranty repairs regardless of MFG.Service AFTER sales is lacking at most all dealers and that is at ones where purchase was made.If didn't purchase from dealer then back of the line....after those that did, after those that have bought there previously, after those that have cash, after etc. As suggested above....CONTACT Winnebago and 'SQUEAL'Also check out RV Service Reviews ---- LINK

Often great salespeople work at very poor dealerships. Often, although the dealership and the service center have the same name and share front office activities, they are in reality two separate corporations. This limits liability, the used vehicle sales may be a third corporation. But like any service you contract, if you do not get what you want, find someplace else. For Winnebago warranty service, call Winnebago and ask for assistance. For basic repairs, post with location specifics for yourself and ask for recommendations. Winnebago also has a WIT website for Winnebago Itasca Club members. To find a mobile technician, check at a local campground, they usually have a card for a few mobile guys (or gals) and my experience is they are good, as the campground does not want to recommend a problem.Sadly, when we purchased our Winnebago Adventurer some 14 years ago, a letter from an attorney was required to get the dealership to respond and complete the promised corrections and upgrades. Luckily, we had the promises in writing.Best to you, and happy trails.

move to northeast ohio ,the deerfield ohio area ,great mom,pop shop .

Do any of your neighbors have travel trailers? Or fancy horse trailers?That's how I found my trailer shop. Or, call and ask a local campground who they recommend.

How to find a good service center | Good Sam Community

2gypsies1
Explorer III
Dec 23, 2016
This could be a very helpful resource if RVers would make posts on this site.

http://rvservicereviews.com/Index.asp
atwowheelguy
Explorer
Dec 23, 2016
upsidedown Charlie wrote:
That's the one. The sweet lady on the phone told me they would hook me up and let us stay on sight. And yes, Apalache RV. That's the one.

I hope they fixed you up. I have taken mine there twice for service. I am a satisfied customer. It's about a 90 mile round trip for me, but so far it's been worth it.
upsidedown_Char
Explorer
Nov 06, 2016
That's the one. The sweet lady on the phone told me they would hook me up and let us stay on sight. And yes, Apalache RV. That's the one.
GottaRunGottaCa
Explorer
Nov 04, 2016
upsidedown Charlie wrote:
I found a place in the RV Repair guide called Apache RV Center near Atlanta. It appears they are service only and have a camping area for customers. The reviews were plentiful and all excellent. This is within our reasonable range for a service center. Does anybody have experience with this outfit. I've written to see if they are authorized Winnebago service centers.

I think you are talking about Apalachee RV Center, they are a good RV repair facility and they are east of Atlanta not to far from Athens, they don't have a campsite but Ft Yargo State Park is close by, I hope this helps
upsidedown_Char
Explorer
Oct 31, 2016
I found a place in the RV Repair guide called Apache RV Center near Atlanta. It appears they are service only and have a camping area for customers. The reviews were plentiful and all excellent. This is within our reasonable range for a service center. Does anybody have experience with this outfit. I've written to see if they are authorized Winnebago service centers.
wa8yxm
Explorer III
Oct 29, 2016
captnjack wrote:

But you probably can't afford the ones who don't need to advertise!

Actually, some of them at least, I can, but that's another story. In any case, it was a JOKE I used to tell in my police dispatcher days. Usually got a laugh out of the poor victim.
patchelect
Explorer
Oct 29, 2016
FWIW salesmen are just that. Sales people, nothing more. They will promise the world but have no ability to deliver. This is true with motorhomes, trailers, cars, boats, you name it. Since boats and trailers are a packaging of systems provided by multiple manufacturers their integration is often less than optimal. And once the seller gets his check, you fall off the radar screen. As was suggested, get hold of Winnie and make noise, LOTS of noise.

Goos luck~~~
captnjack
Explorer
Oct 29, 2016
wa8yxm wrote:
I can't help you with this one.. I mostly use mobile technicians and check them out with friends first.

But I can tell you how to pick a good lawyer (THIS IS A JOKE FOLKS)
Start by obtaining a copy of the Yellow Pages and a big black marker
Now open to Attornies or Lawyers (the book will redirect you if needed)
Turn on the TV.. Every time you see an ad for a law firm, CROSS IT OUT
Turn on the Radio, Every time you hear an ad for a law firm CROSS IT OUT
Pick up the newspaper, Every time you read an ad for a law firm, You guessed it, Cross it out

Pick one from the two remaining

(the others spend too much of your money on advertising you see).

But you probably can't afford the ones who don't need to advertise!
wa8yxm
Explorer III
Oct 29, 2016
I can't help you with this one.. I mostly use mobile technicians and check them out with friends first.

But I can tell you how to pick a good lawyer (THIS IS A JOKE FOLKS)
Start by obtaining a copy of the Yellow Pages and a big black marker
Now open to Attornies or Lawyers (the book will redirect you if needed)
Turn on the TV.. Every time you see an ad for a law firm, CROSS IT OUT
Turn on the Radio, Every time you hear an ad for a law firm CROSS IT OUT
Pick up the newspaper, Every time you read an ad for a law firm, You guessed it, Cross it out

Pick one from the two remaining

(the others spend too much of your money on advertising you see).
jffnkrn
Explorer
Oct 29, 2016
Sad but true. Some say the manufacture builds a unit to about 80% then the dealer and new owner finish them. Not to be a contributor to negative comments, but in hopes of sharing some thoughts. Document, Document, Document. You can call the manufacture and get them involved and maybe help get things rolling. For the simple little stuff, sometimes the manufacture will send you the part and just get it done yourself. OR they may authorize a mobile service to come to you and get the repair done. In any case, stay on top of them and make sure you do a thorough check when done. You paid a lot of money, they already got it and you should be able to enjoy it now. Good Luck & Be Safe ! ! !