Sean812 wrote:
I ordered 2 Blue Ox Patriots but never got them. After waiting 9 days I still hadn't gotten a order confirmation so I emailed them and was told that my order was back ordered. I told them it would have been nice to let the customer, me, know that little detail. Even though they back ordered they still charged my credit card. I told them to cancel the order and they did. So far it has been 3 weeks since my order was canceled but after 3 email and 6 telephone calls to a very rude person at Blue Ox I have still not received a refund. So far I have have gotten from Blue Ox is BS and outright lies. They even sent me an email saying that they refunded my money but that was a week ago and it is still not in my account. I would never deal with Blue Ox again their business practices leave a lot to be desired. I guess that the only way I am going to get my money back from them is to take them to court. I would steer clear of this company.
I also ordered from them a Patriot and an Alpha tow bar, in mid august. Never received any back order notice. Called multiple times and was assured it would ship on this date or that date. They were very nice and always called me back when they said they would. But after a month I could no longer wait for the items I ordered, so I called and cancelled my order and got the Alpha off ebay. Still deciding what to do on the Patriot. Same deal with the refund however. They charged me the second I place the order but still have not received my refund. They assure me the order was canceled and that a refund should be posted in the next couple days.. Might have to call the credit card company.