I don't think the power awning has any springs at all. Appears most are confusing the 9100 (power) with the 9000 (manual) models.
You cannot take additional wraps on one end. I would think that the awning is not mounted straight or level. So if it does not roll evenly, something else is out of whack.
'12 F350 SB, CC, SRW, 6.7 PSD, 3.55 RAR, 6 spd auto
2015 DRV 38RSS 'Traditions'
Pullrite Super Glide 18K
Retirement = It's all poops and giggles....UNTIL someone Giggles and Poops.