Coach-net vs. Good Sam roadside

MarkTwain wrote:

JaxDad wrote:
I had GS RS, emphasis on "HAD".

Then I got stuck on the side of the interstate in WV in a snowstorm with no heat for 4 hours while they tried to negotiate a 'better deal' with tow operators who already had more calls than they could handle from folks willing to pay full pop for service.

Eventually the tow companies got enough customers dealt with they were willing to tow me for the much reduced rate GS was willing to pay.

I found out later though the exhausted tow truck driver was either too tired, or lazy, to disconnect my driveshaft before he towed my unit, at highway speed, into the nearest town.

So then my failed $250 cooler line (with flush and service) became a $5k transmission rebuild because even though I stopped as soon as the line let go, a long tow at highway speed with a drained tranny and the driveshaft still in place burnt up my transmission.

Oh, and BTW, the 4 hour delay meant I got towed into town after the close of business on Friday of Presidents Day weekend.

Meals, motel, rental car, return trip to pick up the unit a week later when it was finally fixed cost about another $1k.


But the tow was 'free'..................

Did you call and file a complaint with Marcus (president of GS)? What was his response in reimbursing for the damages related to the towing screw ups??

I sure did. I got an "Oh my, that's not right, we'll get right to the bottom of this!!" kind of reply. In the end, nothing changed, nothing happened, everybody denied everything.

I had one other minor call to them, when the keys got locked in the coach. The tow operator showed up and said "Sorry, they didn't tell me you had that big 'thing' over the cab doors, I can't get my tools in to unlock you? Sorry." GS doesn't know a C class has a 'big thing' over the cab?

Am I surprised, not one bit, it's no different than any other insurance company denying a claim.