No refund from Terry Bison Ranch

Is it for during the Cheyenne Frontier Days? If so, their web site specifically states no refunds for reservations for those days.

Make sure you post this on rvparkreviews.com. That's exactly the type of info that I look for before I make reservations. I ran into this only ONCE during all my years of RVing, and I don't have a problem with a cancellation fee, but not the entire amount, especially this far in advance.

http://www.terrybisonranch.com/accommodations.asp#rv

According to their website, there are no refunds during Cheyenne Days in July. That would probably cover your situation.

Post the days online and sell them to someone else wanting to stay there. Hopefully you can recoup some of your money. And, BTW, thank your son for all of us! We appreciate his service!
Good luck

July 19th thru the 28th this year. That's only 5 weeks away.

Thanks to your son for his service. Did you cancel the reservation over the phone with an employee (who can only enforce the rules are written) or write a letter explaining why you had to cancel? I would suggest if you cancelled over the phone, that you follow up with a Polite letter explaining why you had to cancel, when you initially notified them of the need to cancel, and acknowledge that at least a partial refund would be appreciated especially since you cancelled early enough for them to be able to fill your vacancy.

If you booked during the 'No Refund' period, then you really have no complaint, do you?

And..I'm sorry, but using your son as the foundation for your argument, just doesn't cut it. Everyone is glad that he is coming back early, and safely, but that doesn't give you an edge in the refund game.

Perhaps, as was suggested, try selling it on-line. Maybe someone reading this, will make an offer...who knows.


Gary Haupt

If you cancelled, you will not be able to resell the sites even with no refund. Policies with most rv parks or campgrounds will state that if you cancel or do not show up by a certain time they retain the right to re-rent that site to someone else. It will not sit empty.

Can you take your son with you?

While I feel your pain if the cancellation policy is clearly stated in advance, they have every right to enforce the policy. I agree it would not hurt to politely talk to management to seek an exemption or partial refund however if they refuse they are within their rights to do so. You changed the plan and should accept the consequences and responsibility of making the change.

If you had arrived as initially planned and they did not have a site for you what explanation would you find acceptable?