No word from Good Sam's - Maybe you can help

[Foodsman]

Hi Folks,

On two different occasions I sent via Good Sam Finance Center clicking on "Contact Us" and received no response. So I thought I would ask my questions my questions here. Yes I studded thanks for pointing that out...:D

1. When Good Sam Finance Center provides a pre-approval, how long is the approval good for?
2. Good Sam Finance Center has two difference interest rates. One for part-timers and one for full-timers. What happens if a loan is given for part-time and later goes full-time?
3. What happens if a loan is given for full-time and later goes part-time?

I have no idea why Good Sam Finance Center has not contacted me, I'm basically a good guy, a little country maybe, but a good guy... Even my Mom says so! 😉 OK so she only said it once!

[Foodsman]

Thanks Fredzo, I didn't realize until today that the answer I got to my initial question wasn't answered by Good Sam but Essex. Now I understand... Thanks

[Fredzo]

Good Sam uses Essex, which is s subsidiary of Bank of the West.

I initially started out with Good Sam, did all the paperwork with Essex (fine folks!), and make payments to Bank of the West (also fine folks).

We set up auto pay about four months ago, and it works just fine.

[peaches_cream]

Foodsman wrote:
Hmmmm... Does Good Sam Finance go through Essex Credit or are they totally seperate companies?

Sounds as if you need to ask Robyn that question.

[Foodsman]

Hmmmm... Does Good Sam Finance go through Essex Credit or are they totally seperate companies?

[Foodsman]

Just wanted you to know that I received an email from Good Sam and my questions have been answered. As for calling them, I agree that is an option but Good Sam offers three contact options and any one of them should work.

And I didn't really place my question here for you good folks to answer. I place it here figuring Good Sam would see it and respond to me which is exactly what they did. So its all good!

Never did hear from Essex, I'll never understand poor customer service I just never will. Who is going to do business with a company that you know in advance doesn't service their customers.

Thanks Good Sam... And Robyn good for you, you done good!

Harry

[PeteK-Hou]

Why not just pick up the phone and call the 1-800 number listed on that very same web page - 1-800-444-1476

[JAXFL]

Foodsman wrote:
Hy guys and thanks for your posts,

I still don't have an answer! If you look at my questions on the first post they are very straight forward questions and can certainly be answered on the open forum.
😄

Acually, I think the only RIGHT answer to your straight forward questions will have to come from the source its self...GOOD SAM and not the opinon of any forum member that is not a GOOD SAM loan officer. Sorry.

[Foodsman]

Hy guys and thanks for your posts,

I still don't have an answer! If you look at my questions on the first post they are very straight forward questions and can certainly be answered on the open forum.

I also think it was great for Robyn to jump in as she did, good for her and everyone who's desire to give good customer service and get involved.

So its all good and if I can get an answer I will be a happy boy and right here on the forum is great with me.

Harry

PS. I;ve posed these same questions to Essex Credit, another company I understand does a lot of motorhome financing and have had no communication from them either... Maybe the finance folks just don't like talking. 😄

[JAXFL]

Not responding is not just a Good Sam problem. Not to steal the thread but over the last 2 weeks I have done as requested by acouple of different companies on the "CONTACT US" button and only 1 has responded and that took 6 days. Customer service any more is not...

[Dick_A]

Folks, we have never has a Good Sam or any company affiliate misrepresented by someone else. The forum moderators and management watch that very closely. However, should anyone ever have questions concerning this please sand any of us moderators or forum Admin. a PM and we will respond in a very timely manner.

[JJBIRISH]

“Please send me a private message with your contact information and I'll have someone reach out to you ASAP. Thank you.”

I would assume the request for your contact information by a PM, is something other than a PM…
due to character limits a PM may not be a preferred or adequate means for addressing a issue…

Robyn Barnes, you signature showed up fine to me, and I appreciate the responses to thread like this… quite often they contain enough information in and of themselves to the readers, even if not for the one having the initial problem…
There will always be responders trying to drag you and your efforts down, it goes with the territory… keep doing what you are doing…

[Lauren]

I think Robyn Barnes is legit but why don't they just get together by Private Message?

[Robyn_Barnes]

I'm sorry if you cannot see my signature. It clearly appears on my post in this thread from both my computer and mobile device. I have manually listed it below should you need to contact me and cannot view it in my original post.

Robyn Barnes
Sr. Marketing Director
Good Sam Enterprises
robyn.barnes@goodsam.com

Thank you.

[Foodsman]

WoW, that Robyn is not with Good Sam never occured to me! Thanks for the possible heads up guys!