Redwood Owners Issue with Dealer Support
Do you own a Redwood Product? When traveling do you get the support as advertised by the manufacture? In my case, my 2 local "RW" dealers where about 1 hour north of me and 2 hours south of me. ...
Forum Discussion
I agree that there is no responsibility for a dealer to do warranty work on a unit sold by another dealer. Also agree you need to contact the manufacturer to find an authorized repair facility.
But if any dealer made those statements to me I would have several things to say as well. Like, "if you don't want to work on my trailer, then I certainly don't want you working on it either and by the way that applies to after warranty work as well". Also I'd ask the question "since we are talking about moving vehicles, what would you do for an out of area owner with an emergency?". Then I might close with "too bad your service bays are so filled up, must really hurt your customers that you can't support them effectively".
Bottom line, there are good ways to run a business and there are shady ways, best to just avoid the latter.
But if any dealer made those statements to me I would have several things to say as well. Like, "if you don't want to work on my trailer, then I certainly don't want you working on it either and by the way that applies to after warranty work as well". Also I'd ask the question "since we are talking about moving vehicles, what would you do for an out of area owner with an emergency?". Then I might close with "too bad your service bays are so filled up, must really hurt your customers that you can't support them effectively".
Bottom line, there are good ways to run a business and there are shady ways, best to just avoid the latter.
