seems as though good sams and AAA do not have good services. My last experince with good sam was that they wanted to send someone out to look at the car. i knew the fuel pump was dead but they wanted me to wait an hour plus just to have someone say "yep its dead" then wait for a tow truck. I called the local tow company and was home within a half hour. Then they wouldn't reimburse the bill.
I think they make it difficult to deal with on purpose. Its faster to deal with getting a tow on your own. Like dealing with the cable company. Make it so difficult you just deal with it on your own or pay for a service call.